Hailey Ball
Dawson Creek ,BC
Summary
Just moved to the area, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Dunvagen Inn & Suites
Fairview, AB
03.2024 - 05.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Child Care Provider
Child’s World Daycare
Fairview, AB
12.2023 - 03.2024
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
Registries Agent
Fairview Registries/Western Financial Group
Fairview
05.2022 - 11.2023
- Increased customer satisfaction by efficiently processing vehicle registrations and title applications.
- Streamlined office workflow for better service delivery by organizing and maintaining accurate records.
- Enhanced communication with customers by providing clear and concise information on registration requirements and procedures.
- Reduced wait times by effectively prioritizing tasks and managing daily workloads.
- Strengthened relationships with external agencies such as law enforcement offices, ensuring smooth cooperation during investigations or inquiries related to vehicle registration matters.
- Provided exceptional level of customer service by returning calls promptly and answering questions.
- Attended all company trainings and seminars in effort to improve overall skills set.
Health Care Aide
Alberta Health Services
Fairview
11.2019 - 05.2022
- Reduced patient anxiety through effective communication and active listening skills.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Contributed to efficient care coordination by maintaining open lines of communication among team members, patients, and families.
Childcare Provider
Child’s World Daycare
Fairview, AB
05.2017 - 11.2019
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
Education
Diploma -
Fairview High School
Fairview, AB2019
Health Care Aid Certificate -
Northern Lakes College
Peace River, AB2019
Skills
- Social Perceptiveness
- Organization and Time Management
- Analytical Thinking
- Cultural Awareness
- Problem-Solving
- Fast learning
- Flexible and Adaptable
- Customer Relations
- Relationship Building
- Decision-Making
- Excellent Communication
- Team building
- Microsoft Word
- Recordkeeping
- Data Entry
- Critical Thinking
- Quality Assurance
Languages
English
Native or Bilingual
French
Elementary
Certification
Health care aid certificate
CPR certificate
Timeline
Front Desk Agent
Dunvagen Inn & Suites
03.2024 - 05.2024
Child Care Provider
Child’s World Daycare
12.2023 - 03.2024
Registries Agent
Fairview Registries/Western Financial Group
05.2022 - 11.2023
Health Care Aide
Alberta Health Services
11.2019 - 05.2022
Childcare Provider
Child’s World Daycare
05.2017 - 11.2019
Diploma -
Fairview High School
Health Care Aid Certificate -
Northern Lakes College