Hailey Baldwin
St. Catharines,ON
Summary
Dedicated to providing fast, high-quality customer service to guests in all settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Food Runner
East Izakaya
04.2023 - 08.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Server/Hostess
Lucky Thai Restaurant
01.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts And Education - Concurrent Education
Brock Univeristy
St Catharines, ON05.2028
High School Diploma -
E.L Crossley
Pelham, ON06.2022
Skills
- Issue Resolution
- Suggestive Selling
- Anticipating Customer Needs
- Time Management
- Customer Needs Assessments
- Hospitality Management
- Credit Card Transaction Processing
- Opening and Closing Procedures
- Professional Relationships
Timeline
Food Runner
East Izakaya
04.2023 - 08.2023
Server/Hostess
Lucky Thai Restaurant
01.2021 - 01.2022
Bachelor of Arts And Education - Concurrent Education
Brock Univeristy
High School Diploma -
E.L Crossley
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