Hailey Ahern
Upper Hammonds Plains
Summary
Member Service Representative with hands-on banking and reception experience in supporting members with everyday banking inquiries backed by a substantial background in customer service and staff supervision. Brings a balance of personable, attentive member care and operational responsibility, from answering banking inquiries and resolving concerns to processing transactions accurately and protecting confidential information. Offers clear communication, sound judgment, and a commitment to building trusting member relationships through friendly, dependable service.
Overview
2
2
Languages
5
5
Certifications
8
8
years of professional experience
Work History
Member Service Representative/Receptionist
Consolidated Credit Union
Summerside, PE
06.2025 - 03.2026
- Accurately processed deposits, withdrawals, bill payments, cheques, transfers, and loan payments
- Balanced daily transactions and investigated discrepancies
- Supported members with online and mobile banking, troubleshooting technical issues and restoring account access
- Answered account and service inquiries, handled reception calls, and connected members with appropriate staff
- Verified member identification and safeguarded confidential information in accordance with credit union policies and procedures
Bartender
Green Gables Golf Club
Cavendish, PE
05.2023 - 06.2025
- Accurately processed customer payments, reconciled the till, and completed daily sales reports
- Independently managed bar opening and closing procedures, including POS setup and cash preparation
- Provided friendly and efficient beverage service in the clubhouse and on the course, operated beverage carts, and maintained inventory
Bartender/Server
Anderson’s Creek Golf Club
Stanley Bridge, PE
08.2023 - 10.2023
- Coordinated front- and back-of-house service, including food preparation, bartending, table service, and payment processing
- Maintained food and beverage inventory and upheld cleanliness across the kitchen, bar, and dining areas
Cashier Supervisor
Shoppers Drug Mart
Summerside, PE
04.2018 - 09.2022
- Managed opening and closing procedures, reconciled cash balances, prepared bank deposits, and completed daily financial records
- Supervised front-end operations, delegated staff responsibilities, and coordinated break schedules
- Trained new cashiers in POS procedures, payment handling, and customer service standards
- Resolved customer concerns across store departments using sound judgment and knowledge of store operations
Education
Master of Arts - Counselling Psychology
Yorkville University
Online12-2027
Bachelor of Arts - Psychology with Minors in Sociology and Anthropology
University of Prince Edward Island
Charlottetown, PE04.2025
Skills
- Accurate financial transaction processing and daily cash reconciliation
- Proficiency in Mambu, Outlook, and Teams, with the ability to quickly learn new technologies
- Personalized member service and trusted relationship building
- Member support for online and mobile banking platforms
- Staff leadership, skill development, and task delegation
- Clear communication and attentive, empathetic listening
- Strong organization, time management, and prioritization in high-stress environments
- Efficient problem-solving and conflict resolution
- Discretion and integrity in handling confidential financial and member information
Accomplishments
- Treasurer, UPEI Psychology Society (2024-2025)
- Co-Chair and Executive Leader, Relay for Life (2019-2021): Coordinated volunteers, event logistics, and fundraising activities.
- Co-President, Student Leadership Council, Three Oaks Senior High
- Recognized for academic excellence, with numerous scholarships and bursaries awarded to support my education.
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Ethics Certification
- WHMIS Certification
- First Aid/CPR Certification
- Responsible Beverage Certification
- Food Handler Certification
Timeline
Member Service Representative/Receptionist
Consolidated Credit Union
06.2025 - 03.2026
Bartender/Server
Anderson’s Creek Golf Club
08.2023 - 10.2023
Bartender
Green Gables Golf Club
05.2023 - 06.2025
Cashier Supervisor
Shoppers Drug Mart
04.2018 - 09.2022
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Arts - Psychology with Minors in Sociology and Anthropology
University of Prince Edward Island