Hailemichael Yilma
Toronto,ON
Summary
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Multilingual professional with successful history as Bellman for more than 1 year. Patient and dedicated with understanding of various cultures.
Overview
1
1
year of professional experience
Work History
Bellman
Metropolo Hotel
07.2022 - 03.2023
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
- Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
Education
BBA - Management
Wuhan College
Wuhan,china06.2022
Skills
- Safety policies and procedures
- Guest Services
- Room deliveries
- Professional Appearance
- Proper luggage handling
- Reliability and punctuality
- Foreign language proficiency
Languages
English
Full Professional
Chinese (Mandarin)
Limited Working
Amharic
Native or Bilingual
Timeline
Bellman
Metropolo Hotel
07.2022 - 03.2023
BBA - Management
Wuhan College
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Nadine BakkenNadine Bakken
Banquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward HotelBanquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward Hotel
Beakal ChemedaBeakal Chemeda
Hotel Front Desk Agent at Architect Hotel, District Hotel, Eldon HotelHotel Front Desk Agent at Architect Hotel, District Hotel, Eldon Hotel