Hailee Shea
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
B&A Petroleum LTD
Maple Creek, Saskatchewan
06.2024 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
Cashier
Hi Kick
Maple Creek, Saskatchewan
02.2024 - 06.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Verified customer age requirement for alcohol or tobacco purchases.
Night security
Bullin Construction
Redcliff, Alberta
06.2023 - 06.2024
- Guarded restricted areas to prevent unauthorized entry.
- Reported safety hazards for remediation response.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
Housekeeping Cleaner
Maple Creek Lodge
Maple Creek, Saskatchewan
09.2023 - 02.2024
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Customer Service Representative
BMO
Maple Creek, Saskatchewan
09.2021 - 06.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Maple Creek Composite School
06.2013
Some College (No Degree) - Office Administration Certificate
Saskpolytech
Skills
- Complaint resolution
- Account updating
- Appointment scheduling
- Organization
- Filing Paperwork
- Product Ordering
- Entering Purchase Invoices
- Problem-solving
- Strong teamwork
- Payment processing
- Retail sales customer service
Certification
- First Aid and CPR
- Safe Food Handling
References
References available upon request.
Timeline
Customer Service Representative
B&A Petroleum LTD
06.2024 - Current
Cashier
Hi Kick
02.2024 - 06.2024
Housekeeping Cleaner
Maple Creek Lodge
09.2023 - 02.2024
Night security
Bullin Construction
06.2023 - 06.2024
Customer Service Representative
BMO
09.2021 - 06.2023
Some College (No Degree) - Office Administration Certificate
Saskpolytech
Maple Creek Composite School