Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailee Hearn

Glace Bay

Summary

Professional in providing residential support with strong focus on team collaboration and achieving results. Skilled in crisis intervention, conflict resolution, and client advocacy. Reliable and adaptable, known for maintaining high standards and delivering consistent outcomes. Effective communicator with compassionate approach, ready to make meaningful impact.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Residential Support Worker

Supportive Living Society
01.2020 - Current
  • Physical care, meal preparation, medication administration.
  • General housekeeping duties, laundry, and personal hygiene.
  • Assisting the client on outings; assisting with exercises and activities.
  • Working to plan in-house leisure activities.
  • Maintaining current knowledge of client medication regimes, why each medication is given, and the possible side effects.
  • Maintaining current knowledge and practice of occupational health and safety regulations, fire safety and other emergency policies and procedures.
  • Supporting the individual with cognitive and/or physical challenges in a community & home based living environment.

Assistant Manager

Needs Convenience Store
01.2016 - 01.2022
  • Preparing and tracking order forms for inventory and stocked supplies
  • Performing cashier duties and preparing daily cash logs
  • Maintaining general appearance and cleanliness of store
  • Verifying the age of customers when selling lottery, alcohol or tobacco products
  • Arranging merchandise, stocking shelves and ensuring clean maintenance of the store
  • Greeting customers and assisting with location of products
  • Taking cash, debit and credit card payments
  • Receiving, storing and stocking merchandise
  • Completing all necessary paperwork associated with merchandize
  • Managing store displays

Parks and Grounds/Painting/Landscaping/Town Maintenance

CBRM Summer Grant
01.2016 - 01.2016
  • Maintenance of equipment
  • Following safety policies and procedures
  • Cleaning up public parks and grounds
  • Landscaping
  • Working effectively as part of a team

Suggestive Selling

Convergys
01.2016 - 01.2016
  • Handling all enquires and requests received both by internal and external customers, according to company policy and to the satisfaction of the customer whilst being conscious about service levels
  • Handling and processing inbound / outbound calls within a set target frame
  • Handling 1st level queries regarding all data related products and services offered by the company
  • Handling of contract activations for both Consumer and Business team
  • Handling 2nd level trouble shooting in trouble tickets and service requests
  • Promoting offers and services to customers through suggestive selling
  • Using effective Next Best Activity (NBA) during calls to up sell and cross sell the company’s products & services at all times
  • Attending required training and participating in team meetings

Retail/Stock

Carlton Cards
01.2016 - 01.2016
  • Greeting customers
  • Operating cash registers
  • Increasing in store sales
  • Maintaining sales floor appearance
  • Cross-selling products
  • Directing customers to merchandise
  • Stocking and arranging products

Kitchen/Food Handler/Maintenance

East Side Marios
01.2015 - 01.2016
  • Keeping the floor area neat
  • Keeping everything in kitchen areas clean and sanitized
  • Taking out the trash on a regular basis
  • Food preparation according to health and safety standards
  • Unloading shipments of foods and supplies that are needed in the kitchen
  • Keeping everything in the kitchen in order

Cashier/Food Handler/Maintenance

McDonald's
01.2013 - 01.2015
  • Greeting customers
  • Taking orders for food and beverage items and verifying orders before punching them into the system
  • Providing customers with information on add-ons and upsize availability in a bid to upsell food items
  • Providing customers with order time and payment information and processing cash and credit card transactions
  • Relaying orders to the kitchen area and assisting in preparing them during slow hours
  • Packing prepared orders
  • Tallying cash drawers at the end of each shift and ensuring that any discrepancies are promptly seen to and resolved
  • Cleaning and maintaining the counter area and workstations and assisting the management with inventory control and stock ordering duties

Education

Diploma Program - Business Management Human Resources

Career City College
Kelowna, BC
09.2025

Diploma Program - Community Residential Worker

Island Career Academy
Sydney, NS
01.2019

Grade 12 Diploma - undefined

Glace Bay High School
Glace Bay, NS
01.2015

Skills

  • Strong team member
  • Ability to work independently
  • Flexible/Adaptable
  • Hardworking
  • Energetic friendly individual
  • Behavioral support
  • Direct care
  • Problem-solving
  • Customer service and engagement

Certification

  • Criminal Record Check Nov. 2020
  • Child Abuse Registry Check Nov. 2020
  • First Aid and CPR Apr. 2025
  • Food Handlers Oct. 2018
  • WHMIS/OHS Oct. 2018
  • Fire and Life Safety Oct. 2018
  • CPI Mar. 2025
  • Conduct Disorders Dec. 2018
  • Living with Autism Dec. 2018
  • Alzheimers/Dementia Mar. 2019
  • Medication Awareness Mar. 2019
  • Valid Driver’s License

Timeline

Residential Support Worker

Supportive Living Society
01.2020 - Current

Assistant Manager

Needs Convenience Store
01.2016 - 01.2022

Parks and Grounds/Painting/Landscaping/Town Maintenance

CBRM Summer Grant
01.2016 - 01.2016

Suggestive Selling

Convergys
01.2016 - 01.2016

Retail/Stock

Carlton Cards
01.2016 - 01.2016

Kitchen/Food Handler/Maintenance

East Side Marios
01.2015 - 01.2016

Cashier/Food Handler/Maintenance

McDonald's
01.2013 - 01.2015

Diploma Program - Community Residential Worker

Island Career Academy

Grade 12 Diploma - undefined

Glace Bay High School

Diploma Program - Business Management Human Resources

Career City College

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Hailee Hearn