Hailee Chappell
Ontario
Summary
Dedicated customer service supervisor with expertise in team leadership and conflict resolution. Proven ability to manage inventory and ensure compliance with health regulations, driving customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Supervisor
Chik-Fil-A
Ontario
11.2023 - Current
- Supervised team members in delivering exceptional customer service experiences.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Trained new employees on operational procedures and company standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Enforced health and safety regulations in food preparation and service areas.
- Conducted regular quality checks to maintain food safety standards.
- Managed inventory levels to ensure product availability and freshness.
Clerk
United States Post Office
Ontario
10.2025 - 03.2026
- Processed incoming and outgoing mail efficiently and accurately.
- Ensured compliance with postal regulations during mail handling processes.
- Updated records and logs to maintain accurate tracking of mail deliveries.
- Collaborated with team members to streamline workflow and improve efficiency.
- Assisted customers with inquiries and complaints in a professional manner.
- Communicated with customers and employees to answer questions or explain information.
Education
Some College (No Degree) - Criminal Justice
Mt. San Antonio College
Walnut, CA07-2026
Skills
- Inventory management
- Customer service
- Team leadership
- Employee training
- Compliance management
- Effective communication
- Conflict resolution
- Time management
Timeline
Clerk
United States Post Office
10.2025 - 03.2026
Supervisor
Chik-Fil-A
11.2023 - Current
Some College (No Degree) - Criminal Justice
Mt. San Antonio College