Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Haile Thomas

Napa

Summary

I am passionate about unreasonable hospitality in the industry. I strive to better myself & my service every day. I aim to curate a positive & professional environment with healthy, clear communication amongst colleagues. I am seeking a position in a thriving environment where I am surrounded by like-minded people who are dedicated to taking care of people, & value the importance of a beautifully crafted dining experience.

Overview

8
8
years of professional experience

Work History

Kitchen Server

The French Laundry
04.2024 - 07.2024
  • Maintain exceptional standards of both service & cleanliness in the dining room & kitchen.
  • Uphold extensive menu knowledge, on a daily-changing tasting menu, including information on purveyors.
  • Reach above & beyond in curating exquisite experiences for each individual guest.

Captain

Farmshop Marin
01.2019 - 06.2023
  • Anticipated needs & preferences of all guests to create a personalized dining experience.
  • Used knowledge of all food & beverages in order to help pair each flavor perfectly.
  • Upsold high-profit items to enhance sales numbers.

Server

RH Rooftop Restaurant
01.2021 - 07.2021
  • Created an experience of dining that customers would keep coming back for.
  • Worked with POS system efficiently & quickly.
  • Maintained clean & organized dining areas to uphold casual fine dining standards.

Supervisor & Hostess

BelCampo Meat Co
01.2018 - 12.2018
  • Applied strong leadership talents & problem-solving skills to maintain team efficiency & organize workflows.
  • Handled customer complaints, resolved issues, & adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management & increase productivity.

Hostess

Sam's Anchor Café
10.2017 - 01.2018
  • Greeted customers warmly upon arrival & provided friendly & warm presence throughout dining experience.
  • Supported servers, food runners, & bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, & informed of accurate wait times.

Barista

Peet's Coffee & Tea
10.2016 - 10.2017
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Controlled line & crowd with quick, efficient service.
  • Maintained & operated espresso machines, blenders, commercial coffee brewers, coffee pots, & other equipment.

Education

Social Media Marketing

Coursera
07.2024

UX Design

Coursera
07.2024

High School Diploma -

Terra Linda High School
10.2016

Introductory Sommelier Course - Sommelier

Court of Master Sommeliers Americas
San Francisco
04-2025

Skills

  • Time-management
  • Attention to detail
  • Interpersonal & organizational skills
  • Customer service & ability to upsell
  • Knowledge of cuisine, spirits, & wine
  • Exemplary dining standards

References

Farmshop

Vice President of Culinary, Brian Reimer

(408) 425-4098

Manager, Moira Beveridge

(650) 533-6812


RH Rooftop Restauraunt

Manager, Steven Kennedy

(513) 462-9626


The French Laundry

Lead Kitchen Server, David Ju

(408) 550-3095


*Please message the above numbers prior to calling to be respectful of everyone's time.



Timeline

Kitchen Server

The French Laundry
04.2024 - 07.2024

Server

RH Rooftop Restaurant
01.2021 - 07.2021

Captain

Farmshop Marin
01.2019 - 06.2023

Supervisor & Hostess

BelCampo Meat Co
01.2018 - 12.2018

Hostess

Sam's Anchor Café
10.2017 - 01.2018

Barista

Peet's Coffee & Tea
10.2016 - 10.2017

UX Design

Coursera

High School Diploma -

Terra Linda High School

Social Media Marketing

Coursera

Introductory Sommelier Course - Sommelier

Court of Master Sommeliers Americas

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