Haile Thomas
Napa
Summary
I am passionate about unreasonable hospitality in the industry. I strive to better myself & my service every day. I aim to curate a positive & professional environment with healthy, clear communication amongst colleagues. I am seeking a position in a thriving environment where I am surrounded by like-minded people who are dedicated to taking care of people, & value the importance of a beautifully crafted dining experience.
Overview
8
8
years of professional experience
Work History
Kitchen Server
The French Laundry
Yountville, CA
04.2024 - 07.2024
- Maintain exceptional standards of both service & cleanliness in the dining room & kitchen.
- Uphold extensive menu knowledge, on a daily-changing tasting menu, including information on purveyors.
- Reach above & beyond in curating exquisite experiences for each individual guest.
Captain
Farmshop Marin
Larkspur, CA
01.2019 - 06.2023
- Anticipated needs & preferences of all guests to create a personalized dining experience.
- Used knowledge of all food & beverages in order to help pair each flavor perfectly.
- Upsold high-profit items to enhance sales numbers.
Server
RH Rooftop Restaurant
Corte Madera, CA
01.2021 - 07.2021
- Created an experience of dining that customers would keep coming back for.
- Worked with POS system efficiently & quickly.
- Maintained clean & organized dining areas to uphold casual fine dining standards.
Supervisor & Hostess
BelCampo Meat Co
Larkspur, CA
01.2018 - 12.2018
- Applied strong leadership talents & problem-solving skills to maintain team efficiency & organize workflows.
- Handled customer complaints, resolved issues, & adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management & increase productivity.
Hostess
Sam's Anchor Café
Belvedere Tiburon, CA
10.2017 - 01.2018
- Greeted customers warmly upon arrival & provided friendly & warm presence throughout dining experience.
- Supported servers, food runners, & bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, & informed of accurate wait times.
Barista
Peet's Coffee & Tea
San Rafael, CA
10.2016 - 10.2017
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line & crowd with quick, efficient service.
- Maintained & operated espresso machines, blenders, commercial coffee brewers, coffee pots, & other equipment.
Education
Social Media Marketing
Coursera
07.2024
UX Design
Coursera
07.2024
High School Diploma -
Terra Linda High School
10.2016
Introductory Sommelier Course - Sommelier
Court of Master Sommeliers Americas
San Francisco04-2025
Skills
- Time-management
- Attention to detail
- Interpersonal & organizational skills
- Customer service & ability to upsell
- Knowledge of cuisine, spirits, & wine
- Exemplary dining standards
Timeline
Kitchen Server
The French Laundry
04.2024 - 07.2024
Server
RH Rooftop Restaurant
01.2021 - 07.2021
Captain
Farmshop Marin
01.2019 - 06.2023
Supervisor & Hostess
BelCampo Meat Co
01.2018 - 12.2018
Hostess
Sam's Anchor Café
10.2017 - 01.2018
Barista
Peet's Coffee & Tea
10.2016 - 10.2017
UX Design
Coursera
High School Diploma -
Terra Linda High School
Social Media Marketing
Coursera
Introductory Sommelier Course - Sommelier
Court of Master Sommeliers Americas