HAI HENG XU
Mississauga
Summary
With experience as a versatile assistant/sales consultant, exceptional communication, teamwork, and problem-solving skills were developed, with a focus on delivering top-tier customer service. Effective collaboration and efficient resolution of customer concerns were achieved with a best service attitude.
Overview
3
3
years of professional experience
Work History
Teacher's Assistant and Sales Representative
New Oriental Education & Technology Group
06.2021 - 11.2021
- Assisted with course management, organized activities, and answered student questions with strong capacity for teamwork based on diligently service skills.
- Accumulated valuable work experience in education and customer service, demonstrating proficiency in sales as a consultant.
Customer Service Cashier
Le Crabe Chilli Cuisine
08.2022 - 12.2022
- Efficiently processed transactions, ensuring accuracy and timeliness while handling cash, credit, and electronic payments.
- Resolved customer inquiries, concerns, and complaints in a courteous and helpful manner, maintaining a high level of customer satisfaction.
- Stayed updated on product knowledge to assist customers with product information and suggestions, increasing upsell opportunities
Customer Service Associate
TD Bank
12.2023 - 04.2024
- Maintained a high level of product knowledge, providing accurate information to customers.
- Proficient bank processes involve cash handling, check deposits and withdrawals, and swift and efficient transaction completion.
- Streamlined communication with clients for improved service experiences and increased loyalty.
Education
Bachelor of Science - Business And Organizational Administration
Western University
London, ONBachelor of Science - Specialization At Economy
York University
Toronto, ON12.2024
Skills
- Sales-up selling/cross selling
- Customer service oriented
- Accounting system and software skills
- Cash handling expertise
- Second language(Mandarin) skills
Timeline
Customer Service Associate
TD Bank
12.2023 - 04.2024
Customer Service Cashier
Le Crabe Chilli Cuisine
08.2022 - 12.2022
Teacher's Assistant and Sales Representative
New Oriental Education & Technology Group
06.2021 - 11.2021
Bachelor of Science - Business And Organizational Administration
Western University
Bachelor of Science - Specialization At Economy
York University
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