HAIDER SALEEM
Toronto,ON
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
NORDSTROM \ Eaton Centre
Toronto, ON
10.2022 - 12.2023
- Assist an average of 40 customers per day in finding or selecting items, and providing recommendations which have generated a total of $8K in additional revenue
- Stock, replenish, and organize inventory with accuracy and efficiency, completing tasks 10% faster than average associates
- Achieved an average of 140% of sales goals for 2 consecutive months
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Provide outstanding customer service, receiving 96% in customer service feedback surveys
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stayed current on company offerings and industry trends.
- Engaged with customers to build rapport and loyalty.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Quoted prices, credit terms and other bid specifications.
- Solved customer challenges by offering relevant products and services.
Shift Leader
Mzaarr
10.2021 - 12.2021
- Restaurant- Organizing shift schedules for team members- Assigning duties to specific employees based on role ad skills- Adhering to company policies and health, safety, and employment standards- Training new and current team members on tasks
- Assisting the manager with the team schedule- Assisting with receiving and serving food
Formula 1 Race Event Security, Yas Marina Circuit
04.2019 - 06.2019
- Checking attendees' tickets or credentials
- Protecting the premises during the event
- Managing the crowd entering and leaving the event place- Observing the attendants ensure they comply with the venue rules and regulations.
Education
School Diploma -
Duke College
United Arab EmiratesPilot
Island air flight school
canadaSome College (No Degree) - Health Care Administration
York University
Toronto, ON09.2025
Skills
- Service-oriented
- Administrative management
- Leadership / Team building
- Program Management
- Great Listening Skills
- Multitasking
- Analytical & Problem Solving
- Critical Thinking / Creativity
- Confidential Data leadership
- SKILLS & PERSONAL CAPABILITIES
- Pleasant disposition, good interpersonal and communication skills
- Excellent negotiation skills
- Strategic thinking and ability to handle multiple tasks and projects
- Fraud Detection
- Retail Metrics and Goals
- Speech Clarity
- Customer Service
- Customer relations
- Product knowledge
- Refund and exchange processing
- Cash management
- Account management
- Lead generation
- Salesforce
- Returns
- Promotions
- Dispute management
- Online sales
- Sales trend analysis
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Retail Sales Associate
NORDSTROM \ Eaton Centre
10.2022 - 12.2023
Shift Leader
Mzaarr
10.2021 - 12.2021
Formula 1 Race Event Security, Yas Marina Circuit
04.2019 - 06.2019
School Diploma -
Duke College
Pilot
Island air flight school
Some College (No Degree) - Health Care Administration
York University