Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
beliefs
Timeline
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Haider Nav

Montreal,QC

Summary

Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Detail-oriented offering years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives. Technology-inclined professional possess strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

11
11
years of professional experience

Work History

Apple Support French IOS Tier 1

Teleperformance
08.2023 - Current
  • Improved customer satisfaction by efficiently addressing and resolving technical issues.
  • Provided exceptional support for customers, promptly responding to inquiries and troubleshooting problems.
  • Enhanced team productivity with thorough documentation of customer interactions and resolutions.
  • Maintained high-quality service standards, consistently meeting or exceeding performance metrics.
  • Managed high-volume call center environment, maintaining composure under pressure while providing top-notch support services.
  • Educated customers about Apple products and services.
  • Accomplishments at Apple Support Ios Tier 1

- 100% knowledge

- 100% Advisor recommended by clients

- 95% Issue Resolution

- 100% Troubleshooting

- 100% on surveys collected from 1000 calls and plus

Call Center Agent

ROGERS
08.2018 - 12.2020
  • Selling phones, monthly plans, phone insurance, and much more.
  • Being polite, understanding customers needs and frustration.
  • Showing Empathy and emotions over the phone to provide great service.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.

Head Waiter

Restaurant Zaika
10.2016 - 06.2018
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Sales Associate / Cashier

ZARA Clothing store, Avenue McGill College
01.2014 - 11.2016
  • Maintain constant presence on sales floor in order to address customer needs.
  • Approach browsing customers and initiate conversation to determine preferences.
  • Specialized in sales.
  • Improved communication skills with clients.
  • Handling money.
  • Processing credit or debit card transactions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sandwich Artist

Subway Restaurant, Rue Du Verdun
01.2013 - 01.2015
  • Made different sandwiches in a timely manner.
  • Invoicing, Daily Banking, Ordering.
  • Dealt with customers efficiently.
  • Ensured proper hygiene and cleanliness.
  • Schedule Preparing.
  • Planned Deliveries.
  • Supervised daily operations.
  • In charge of Net profit/ Store Sales/ Costs (Financial Responsibilities).

Education

High School Diploma -

Rosemount High School
Montréal, QC
4 2015

AEC - Real Estate

LaSalle College
Montreal, QC
5 2019

Skills

  • Highly capable of working in stressful situations
  • Hard working
  • Excellent persuasive and interpersonal skills
  • Great at handling Money
  • Passion for selling / Amazing Sales Skills
  • Great Tolerance no matter what given situation
  • Attentive
  • Always aiming to be the best
  • Call Center
  • Communication skills
  • System documentation
  • Interpersonal skills
  • Call center operations
  • Data entry
  • Performance monitoring
  • Call control skills
  • Training and Development
  • Account maintenance
  • Resolving issues
  • Data gathering
  • Customer Empathy
  • Escalation Management
  • Data Entry Proficiency
  • Attention to Detail

Accomplishments

Working with non-profit organizations every month, to give back to the homeless, families in need, and much more. Encouraging others to help out in the community and give back to the less fortunate.

Languages

English
Native or Bilingual
French
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working

beliefs

True believer in treating everyone equally no matter the circumstance. Love helping others, spreading positivity whether it's in the work place or in the real world. Always treat everyone with kindness and love because you never know what someone might be going through. Love seeing people smile and being a positive impact in others lives. 

Timeline

Apple Support French IOS Tier 1

Teleperformance
08.2023 - Current

Call Center Agent

ROGERS
08.2018 - 12.2020

Head Waiter

Restaurant Zaika
10.2016 - 06.2018

Sales Associate / Cashier

ZARA Clothing store, Avenue McGill College
01.2014 - 11.2016

Sandwich Artist

Subway Restaurant, Rue Du Verdun
01.2013 - 01.2015

High School Diploma -

Rosemount High School

AEC - Real Estate

LaSalle College
Haider Nav