Haider Gul Hundal
Mississauga,Canada
Summary
Detail-oriented Quality Control Lead & Operations Specialist skilled in wholesale electronics and B2B distribution. Expert in quality assurance, functional diagnostics, device grading, and compliance-driven inspection workflows. Focused on process optimization, root cause analysis, and vendor quality management to drive continuous improvement and enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Control Specialist
Cellntell Distribution Inc
Toronto, Canada
07.2025 - Current
- Implemented structured QC checklists, increasing inspection speed by 30%
- Reduced defective product resale and post-sale returns by over 25%
- Performed full diagnostic testing including battery health, IMEI verification, network connectivity, display integrity, cameras, sensors, and ports
- Established standardized A/B/C grading criteria for consistent evaluation of used and refurbished devices
- Trained and supervised QC staff, ensuring adherence to quality benchmarks
- Collaborated with procurement and vendor teams to flag non-compliant shipments and manage returns
- Maintained digital QC logs tied to inventory systems for real-time sellable stock accuracy
- Ensured products met Amazon FBA, Walmart Marketplace, and Best Buy resale requirements
- Inspected, tested, and graded 150-300+ devices daily across smartphones, tablets, and accessories
Customer Service Representative
KODEVERX
, Pakistan
06.2022 - 10.2024
- Resolved complaints and issues promptly, fostering positive customer experiences.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Resolved escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
- Improved customer satisfaction by addressing concerns promptly and providing accurate information.
- Assisted customers with inquiries and product selection, enhancing overall customer satisfaction.
- Provided clear product information and recommendations, improving customer understanding of offerings.
- Adapted quickly to changing priorities and high-pressure situations while maintaining service quality.
Customer Support Representative
Digitlogix Inc
Lahore, Pakistan
09.2021 - 06.2022
- Provided exceptional customer support through effective communication and problem-solving skills.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Assisted customers with inquiries, ensuring thorough understanding of products and services.
- Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.
- Collaborated with team members to streamline processes, enhancing response times to customer queries.
- Documented customer interactions in CRM software, ensuring accurate records for future reference.
- Maintained up-to-date product knowledge to provide accurate information, supporting informed purchasing decisions.
- Contributed to increased sales revenue by identifying potential upsell opportunities during customer interactions.
Business Account Executive
Noble Insurance Broker Co. LLC
Dubai, United Arab Emirates
10.2018 - 03.2020
- Developed and maintained long-term B2B relationships, delivering personalized insurance solutions that aligned with client needs.
- Cultivated business relationships with clients, enhancing trust and satisfaction through tailored service.
- Delivered exceptional service, resulting in a portfolio growth of 20% over the tenure.
- Negotiated favorable terms with providers and ensured client needs were met effectively.
- Coordinated and scheduled meetings with clients to discuss insurance needs and solutions.
- Assessed clients' current and future insurance needs.
- Researched various insurance policies and products to provide clients with informed recommendations that addressed their specific needs.
- Negotiating policy terms and costs with insurance providers
- Advising clients on making claims on their policies
- Renewing or amending existing policies for clients
- Performed general administrative duties to support office operations and enhance efficiency.
Education
Bachelor's degree - business information system
University of Management and Technology - UMT
Skills
- Quality control analysis
- Quality assurance protocols
- Regulatory compliance
- Hazardous materials handling
- Validation processes
- Validation processes
- Inventory control
- Safety handling
- Team management
- Client engagement
- Quality control analysis
Certification
- Worker Health & Safety Awareness training
- WHMIS 2015
Personal Information
Title: Quality Control Lead | Operations & QA Specialist | Device Diagnostics & Inventory Quality | B2B Distribution | Amazon, Walmart & Marketplace Compliance
Timeline
Quality Control Specialist
Cellntell Distribution Inc
07.2025 - Current
Customer Service Representative
KODEVERX
06.2022 - 10.2024
Customer Support Representative
Digitlogix Inc
09.2021 - 06.2022
Business Account Executive
Noble Insurance Broker Co. LLC
10.2018 - 03.2020
Bachelor's degree - business information system
University of Management and Technology - UMT