Haidee Slett
Langley City,BC
Overview
45
45
years of professional experience
Work History
Inbound Call Center Representative
Big Brothers Renew Crew
Langley City, BC
09.2000 - Current
- Answered phone with friendly greetings and email donors to help donors book their pickup
- Resolved complaints such as missed pickups or missing articles to satisfy donors.
- Calm irate donors if missing articles cannot be found
- Remind and confirm the donors of their pickup the following day.
- Exhibited high energy and professionalism when dealing with donors.
- Responded to donor's request offering excellent support and tailored recommendations to address needs.
Outbound Telephone Representative
Big Brothers Renew Crew
New Westminster, BC
09.1999 - Current
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Business Administration - Marketing
Philippine School of Business Adminstration
Manila, Philippines07.1992
Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Telemarketing Expertise
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Customer Needs
Timeline
Inbound Call Center Representative
Big Brothers Renew Crew
09.2000 - Current
Outbound Telephone Representative
Big Brothers Renew Crew
09.1999 - Current
Bachelor of Business Administration - Marketing
Philippine School of Business Adminstration