Overview
Work History
Education
Skills
Timeline
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Haidee Slett

Langley City,BC

Overview

45
45
years of professional experience

Work History

Inbound Call Center Representative

Big Brothers Renew Crew
Langley City, BC
09.2000 - Current
  • Answered phone with friendly greetings and email donors to help donors book their pickup
  • Resolved complaints such as missed pickups or missing articles to satisfy donors.
  • Calm irate donors if missing articles cannot be found
  • Remind and confirm the donors of their pickup the following day.
  • Exhibited high energy and professionalism when dealing with donors.
  • Responded to donor's request offering excellent support and tailored recommendations to address needs.

Outbound Telephone Representative

Big Brothers Renew Crew
New Westminster, BC
09.1999 - Current
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

Bachelor of Business Administration - Marketing

Philippine School of Business Adminstration
Manila, Philippines
07.1992

Skills

  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Telemarketing Expertise
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs

Timeline

Inbound Call Center Representative

Big Brothers Renew Crew
09.2000 - Current

Outbound Telephone Representative

Big Brothers Renew Crew
09.1999 - Current

Bachelor of Business Administration - Marketing

Philippine School of Business Adminstration
Haidee Slett