Haidee Gonzalez
Newhall
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Dario’s Mexican Restaurant
02.2015 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
McDonald’s
06.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Kids Staff Member
Boys And Girls Club
08.2010 - 11.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Maintained accurate safety and attendance records.
- Monitored all activities to maintain maximum level of safety.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
Education
Diploma -
William S. Hart High School
Newhall, CA05.2011
Skills
- Sales Expertise
- Food and Beverage Pairings
- Food Preparation and Safety
- Dining Customer Service
- To-Go Order Preparation
- Menu Memorization
- Cash Handling
- Pos Operation
Certification
- Certified Food Handlers
Timeline
Cashier
McDonald’s
06.2019 - 10.2020
Server
Dario’s Mexican Restaurant
02.2015 - Current
Kids Staff Member
Boys And Girls Club
08.2010 - 11.2013
Diploma -
William S. Hart High School
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