Haia Naksho
Ottawa,Canada
Summary
Experienced professional with a background in customer service, sales, and operations, bringing over three years of expertise. Adept at improving customer satisfaction and optimizing processes through effective use of technology. Adaptable and valuable team player with exceptional communication and problem-solving skills. Thrives in fast-paced and ever-changing environments, ready to excel and make a significant impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Technician
SSENSE
09.2022 - 05.2023
- Enhanced customer satisfaction by assisting over 100 clients with seamless order placements
- Spearheaded logistics improvements, reducing order processing time by 15% and streamlining operations
Event Assistant
Cirque du soleil
04.2022 - 07.2022
- Worked in collaboration with the Client team to ensure overall planning closure success
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Human Resources Assistant
AL Shammel Dental Centre
01.2019 - 09.2019
- Redesigned the appointment scheduling system to enhance office efficiency and customer satisfaction, increasing accuracy by 38%.
- Supported HR tasks, including document preparation and employee records management.
- Assisted in recruitment and onboarding, providing administrative support and training guidance.
Education
Bachelor of Commerce - Business Technology Management, Honours
Telfer School of Business, University of Ottawa
Ottawa, Ontario04.2025
Skills
- Teamwork
- Supply chain management
- Excellent communication
- Analytical
- Problem-solving
- Computer skills
- HR policies
- Talent management
- Leadership
- Multitasking
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
Certification
Career Development Certificate (CDC)
Timeline
Warehouse Technician
SSENSE
09.2022 - 05.2023
Event Assistant
Cirque du soleil
04.2022 - 07.2022
Human Resources Assistant
AL Shammel Dental Centre
01.2019 - 09.2019
Career Development Certificate (CDC)
Bachelor of Commerce - Business Technology Management, Honours
Telfer School of Business, University of Ottawa
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