Hai Le
Langley,British Columbia
Summary
Highly qualified Field Service Technician with training and experience in telecommunication and network systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Telecommunication Technician
AFL Global
Surrey, BC
11.2013 - Current
- Installed, removed and maintained various telecommunications equipment and related systems such as CCTV camera systems, security alarms, data network, telephones, VoIP, satellite, audio video systems and many other electronic equipment.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Positively engaged with customers and maintained professional appearance at all times as company representative
- Operated all hand tools and power equipment according to company safety procedures.
- Managed all on-site and off-site installation, repair, maintenance and test tasks up to 10 visits per day.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Properly completed work reports for each field visit.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Traveled to remote locations all over Canada
Installation and Repair Technician
ESP Enterprises Inc
Vancouver, BC
05.2013 - 08.2013
- Installed various cables (CAT5e/6, coaxial cable and power cable) for the Mobile Validators (MV) and antennas used on Transit buses.
- Installed new telephone/wireless radio systems, programmed configuration and delivered end user training.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Evaluated equipment to determine if it needed to be repaired or replaced
- Completed extensive job report for each service call.
Education
Diploma of Technical Studies - Telecommunication Technician
BRITISH COLUMBIA INSTITUTE oF TECHNOLOGY
BURNABY, BC05.2013
Skills
- Telecommunications Systems Installation
- Network Operation & Service Management
- Quality Assurance Controls
- First Aid/CPR
- Strong communication
- Technical Analysis
- Security Installer License
- Class 5 driver license
Timeline
Telecommunication Technician
AFL Global
11.2013 - Current
Installation and Repair Technician
ESP Enterprises Inc
05.2013 - 08.2013
Diploma of Technical Studies - Telecommunication Technician
BRITISH COLUMBIA INSTITUTE oF TECHNOLOGY
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