Hagop Jack Chaparyan
North Hills
Summary
Reliable and driven Sales Professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Consistently exceeds goals while having exceptional product knowledge and adhering to the latest trends. Punctual and consistent with values of being a true team-player. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Sales Lead-Designer
Saks Fifth Avenue OFF 5th
2016.03 - 2017.06
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate-Women's Shoes
Saks Fifth Avenue
2017.06 - 2019.02
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Gucci
2019.02 - 2020.08
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate-Chanel Neiman Marcus
Chanel
2020.08 - 2022.10
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Chanel
2022.10 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Burbank High School
Burbank, CA05.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Sales Associate
Chanel
2022.10 - Current
Sales Associate-Chanel Neiman Marcus
Chanel
2020.08 - 2022.10
Sales Associate
Gucci
2019.02 - 2020.08
Sales Associate-Women's Shoes
Saks Fifth Avenue
2017.06 - 2019.02
Sales Lead-Designer
Saks Fifth Avenue OFF 5th
2016.03 - 2017.06
High School Diploma -
Burbank High School
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