Hagen Archer
San Diego
Summary
High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service. I'm a hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Bartender
El Barrio
Okinawa
05.2022 - 06.2024
- Managed daily bar operations to ensure smooth service during peak hours.
- Trained and mentored junior bartenders on drink preparation and customer service.
- Created a welcoming atmosphere by engaging with guests and addressing concerns.
- Handled complaints and disputes from customers to promote customer satisfaction.
Bartender
Tequila Bar & Grill
Okinawa
05.2022 - 06.2024
- Prepared and served beverages in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely service delivery.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of over 100 bottles of tequila, nonalcoholic beverages, and beers.
Bartender
Chili's Bar and Grill
Okinawa
10.2021 - 05.2022
- Prepared and served beverages in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Managed inventory levels and restocked supplies as needed.
- Collaborated with kitchen staff to ensure timely service delivery.
- Provided friendly and attentive customer service to enhance guest experience.
- Operated cash register and Point of Sale (POS) Aloha system for transactions and made proper change for cash transactions.
Hospital Corpsman
U.S Navy
Yokosuka
03.2017 - 08.2021
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Administered medical care for range of conditions and basic health concerns.
- Coordinated and executed transport of sick and injured patients.
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Prioritized medical procedures based on severity of concern and available resources.
- Kept up with continuing education requirements to maintain certification.
- Shift Lead of the Yokosuka Emergency Department. I led 3-5 sailors per shift resulting in high quality medical care and exceptional leadership.
- Received Navy Marine Corps Achievement Award 31 August 2021.
Barback / Bartender
Bar South
Athens
12.2015 - 02.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted in managing inventory of beverages and garnishes.
- Prepared glassware and tools for efficient bar operations.
Education
Bachelor of Science - Biological And Physical Sciences
Arizona State University
Tempe, AZ12-2023
Skills
- Drink preparation
- Cash handling
- POS operation
- Customer engagement
- Attention to detail
- Effective communication
- Beverage preparation
- Sales expertise
Certification
• BLS Provider
Accomplishments
- Shift Lead of the Yokosuka Emergency Department. I led 3-5 sailors per shift resulting in high quality medical care and exceptional leadership.
- Received Navy Marine Corps Achievement Award 08/31/21.
Languages
Japanese
Full Professional
Timeline
Head Bartender
El Barrio
05.2022 - 06.2024
Bartender
Tequila Bar & Grill
05.2022 - 06.2024
Bartender
Chili's Bar and Grill
10.2021 - 05.2022
Hospital Corpsman
U.S Navy
03.2017 - 08.2021
Barback / Bartender
Bar South
12.2015 - 02.2017
Bachelor of Science - Biological And Physical Sciences
Arizona State University