Hagar Farag
Chino,CA
Summary
Dedicated and energetic receptionist with over 5 years of experience in residential property management and hospitality industry. Maintains professional appearance and demeanor and expertly completes tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Community Receptionist
Lewis Management Corp
07.2023 - Current
- Effectively manage phone calls, emails, and walk-in clients at 1,435-unit community.
- Greet incoming visitors and residents professionally and provide friendly, knowledgeable assistance.
- Assist leasing team by collecting move-in money and ensuring paperwork completion.
- Improved resident satisfaction scores by 15% with timely responses to inquiries, concerns, and requests for assistance.
- Monitor and ensure high compliance of renter's insurance.
Reservations Agent
Oceana Hotel LXR
05.2022 - 02.2023
- Handled all guest reservations, ensuring accuracy and efficiency.
- Resolved guest inquiries, concerns, and complaints in a professional and timely manner.
- Collaborated with other hotel departments to ensure a seamless guest experience.
Stylist
Gorjana
10.2021 - 05.2022
- Provided excellent customer service to all guests, fostering positive interactions and building relationships.
- Drove sales through personalized styling and effective product recommendations.
- Served as a key holder for the store, responsible for opening and closing procedures.
Guest Relations Coordinator
Marriott Vacation Club
04.2019 - 03.2021
- Followed up with guests via email and phone calls to enhance their vacation experience and foster loyalty and repeat business.
- Assisted in planning guests' vacations, ensuring their preferences and needs were met.
- Entered data into the company's database system to maintain accurate guest information.
Guest Services Associate
Marriott Vacation Club
11.2016 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Handled credit card and cash transactions with accuracy and attention to detail.
- Operated the PBX system, answering phone calls and providing exceptional customer service.
- Actively listened to and professionally resolved guest problems, exceeding their expectations.
Education
Associate of Arts - Social And Behavioral Science
Coastline Community College
Fountain Valley, CASkills
- Administrative Support
- Telephone Etiquette
- Customer Relations
- Conflict Management
Languages
Arabic
Timeline
Community Receptionist
Lewis Management Corp
07.2023 - Current
Reservations Agent
Oceana Hotel LXR
05.2022 - 02.2023
Stylist
Gorjana
10.2021 - 05.2022
Guest Relations Coordinator
Marriott Vacation Club
04.2019 - 03.2021
Guest Services Associate
Marriott Vacation Club
11.2016 - 04.2019
Associate of Arts - Social And Behavioral Science
Coastline Community College
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