Summary
Overview
Work History
Education
Skills
Personal Qualifications
Computer And Language Literacy
Volunteer Experience
References
Languages
Affiliations
Timeline
Generic

Hafsah Nti

Summary

To obtain a position where my skills and experience will be utilized to the best of my ability:

Outgoing crew member possessing in-depth knowledge of drink recipes and preparation techniques.

Receives and processes payments, prepares and serves drinks and snacks and performs basic housekeeping duties.

Committed to delivering legendary customer service by connecting with customers and quickly responding to customer needs.

Dependable and friendly self-checkout attendant with outstanding customer service and problem-solving skills. Offering exceptional workplace focus and dedication to providing a pleasant and efficient shopping experience for customers.

Committed and hardworking cashier with experience processing transactions and assisting customers.

Dedicated to resolving issues, answering customer questions and ringing up customers.

Creative problem-solver versed in customer service. A dedicated healthcare professional is adept at coordinating training, paperwork and specific community-based resources.

Exceptional communication and planning abilities with an organized and thorough nature.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
year of professional experience
13
13
years of post-secondary education

Work History

Shop attendant

Shell Mart
  • Excellent communication and customer service.
  • Excellent decision-making ability and problem-solving skills.
  • Handling customer complaints in a professional manner.

Teaching Assistant

Kidz Castle Montessori
  • Helping pupils to use the equipment.
  • Provide adequate levels of individual attention
  • Helped students develop their social skills inside and outside the classroom.
  • Assisting the teacher with general learning activities in the classroom.
  • Identifying and monitoring a student's general health, safety and welfare.
  • Answering questions from pupils.
  • Preparing class work and activities in advance of any lessons.

Community Service Worker

Thompson Community Services
05.2023 - Current
  • Developed strong rapport with clients, fostering trust and open communication.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Assisted individuals in developing and achieving personal goals by providing guidance and support.
  • Enhanced client well-being by providing personalized care and support in their homes.
  • Promoted independence among clients through tailored assistance with daily living tasks.
  • Ensured a safe environment for clients by addressing potential hazards and maintaining clean living spaces.
  • Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
  • Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
  • Optimized client participation in social activities by facilitating transportation arrangements as needed.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
  • Escorted clients to appointments, shopping and leisure activities.
  • Cleaned clients' residences and organization's buildings by vacuuming floors, dusting furniture and cleaning windows, mirrors and washrooms.
  • Used nucleus labs to report and document client's daily activities and progress.
  • Developed healthy, nutritious breakfast, lunch and dinner menus for clients.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made beds to keep patients' bedrooms clean.
  • Guided patients to the restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress reports for each client.
  • Entrusted to handle confidential and sensitive situations in professional matters.

Crew Member

McDonald's Prince Rupert
09.2022 - Current
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Operated cash registers and POS systems, handling over $1000 in cash daily.
  • Calculated totals, processed payments and issued receipts.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.

Cashier

Walmart
09.2022 - 10.2022
  • Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
  • Reduced wait times for customers by maintaining an organized and clean self-checkout area.
  • Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
  • Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
  • Maintained accurate cash handling procedures, ensuring proper change distribution and secure storage of funds collected from the self-checkout machines.
  • Resolved technical issues at self-checkout stations, reducing downtime and improving overall efficiency.

Education

West Africa Senior High School Certificate(WASSCE) - General Science

St.Louis Senior High Education.
Ghana
07.2015

Basic Education Certificate Education (B.E.C.E) - Basic Education

Crown Prince School
Ghana
09.2002 - 07.2015

Skills

  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Patience and empathy
  • Computer literacy
  • Cash Register Operation
  • Drawer Balancing
  • Product Knowledge
  • Housekeeping tasks
  • Interpersonal skills
  • Problem-solving abilities
  • Patient Advocacy
  • Medication Administration
  • First aid knowledge
  • Mobility assistance
  • Client Education
  • Documentation and Recordkeeping

Personal Qualifications

Effective team member in a very dynamic fast-paced environment., Team player with the ability and confidence to work independently., Strong analytical and problem-solving skills with creative thinking., A high level of manual dexterity and the ability to work hands-on., Demonstrate ability to use office equipment effectively., MS Office Suite including Word and Outlook., Ability to demonstrate analytic and problem-solving skills., Demonstrated analytic and problem-solving skills., Good attention to detail and well stress management skills., Strong communication skills both written and verbal., Ability to multitask and manage priorities effectively., Quick learner, hardworking and self-disciplined individual who is willing to train in a new position., An energetic and value-driven person with a strong desire to learn new procedures and follow instructions., Conscientious, honest and reliable with strong organization and time management., Strong desire to learn and ability to adapt to a changing work environment and employment opportunities., A solid team player with good working rapport with colleagues.

Computer And Language Literacy

  • English
  • Twi (Dialect from Ghana)

Volunteer Experience

  • Kidz Castle Montessori, Kumasi, Ghana, 2018
  • Assemblies Of God (Youth Ministry Secretariat), Ghana, 2020 - 2022

References

Lynne Ede, Pastor Of The Church, 250-302-9796

Languages

English
Professional Working

Affiliations

· 2018 Kidz Castle Montessori, Kumasi-Ghana.

· 2020 – 2022 Assemblies Of God (Youth Ministry Secretary)

Timeline

Community Service Worker

Thompson Community Services
05.2023 - Current

Crew Member

McDonald's Prince Rupert
09.2022 - Current

Cashier

Walmart
09.2022 - 10.2022

Basic Education Certificate Education (B.E.C.E) - Basic Education

Crown Prince School
09.2002 - 07.2015

Shop attendant

Shell Mart

Teaching Assistant

Kidz Castle Montessori

West Africa Senior High School Certificate(WASSCE) - General Science

St.Louis Senior High Education.

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Hafsah Nti