Hafsah Umer
Oshawa,Canada
Summary
Dynamic and driven professional with proven expertise in customer service and sales proficiency, honed at companies like Concentrix. Excelled in managing high-volume client communications and complex accounts, achieving sales targets, and leading team development initiatives. A quick learner and efficient individual, adept at problem-solving and adapting to fast-paced environments, enhancing productivity and service levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Rogers Communication
Rogers
Toronto, Ontario
08.2021 - 04.2024
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Advisor
Autolux Rapid City Transportation
Pickering, Ontario
09.2019 - 08.2021
- Managed inbound client communications efficiently.
- Addressed diverse client needs effectively.
- Demonstrated unwavering professionalism in all call interactions.
- Performed administrative tasks such as data entry into internal systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed complex customer accounts requiring special attention or escalation.
Assistant Manager
East Liberty Marketing
Pickering, Ontario
09.2018 - 09.2019
- Led candidate interviews for open company positions.
- Conducted training programs for team development.
- Executed donor acquisition initiatives for organizations such as Sick Kids Hospital, Heart & Stroke Foundation and CAMH.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Advisor
Concentrix
Oshawa, Ontario
07.2017 - 11.2018
- Managed high volumes of inbound calls daily.
- Delivered timely and efficient solutions to member inquiries on each call.
- Achieved sales targets by promoting plans and packages to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
St. Lawrence Secondary School
Cornwall01.2014
Skills
- Time-management
- Quick learner
- Punctual
- Efficient individual
- Dynamic and driven
- Problem solver
- Team player
- Adapt to situations
- Fast-paced
- Sales proficiency
References
Available upon request
Certification
- Cardiopulmonary Resuscitation (CPR) Certification
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
Rogers Communication
Rogers
08.2021 - 04.2024
Customer Service Advisor
Autolux Rapid City Transportation
09.2019 - 08.2021
Assistant Manager
East Liberty Marketing
09.2018 - 09.2019
Customer Service Advisor
Concentrix
07.2017 - 11.2018
High School Diploma -
St. Lawrence Secondary School
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