Hafsah Taing
Montréal,Canada
Summary
Seeking a role that allows me to contribute my broad experience and skill set, while also providing opportunities for continued learning and development.
Overview
16
16
years of professional experience
Work History
Founder & Owner
H is for happy
Montréal, Canada
11.2022 - 04.2024
- Founded and managed a monthly subscription-based craft box business for children aged 2-7, featuring themed arts and crafts kits.
- Designed and produced age-appropriate craft projects, sourcing and preparing materials for five new activities each month.
- Developed and maintained a fully functional e-commerce website, including product listings, order tracking, and customer service features.
- Handled all aspects of order fulfillment, including packaging, creating shipping labels, and managing timely deliveries.
- Managed business operations, including inventory control, budgeting, marketing, and customer communication.
- Built and grew an online customer base through social media marketing, email newsletters, and communication outreach.
Client Support Specialist
TELUS FFH
Montreal, Canada
01.2010 - 07.2023
- Delivered exceptional frontline sales and customer service, consistently meeting or exceeding monthly performance targets.
- Provided mentorship and training to new hires by conducting call shadowing, phone training, and onboarding support.
- I took the initiative to lead team meetings, share best practices, and boost team performance and morale.
- Participated in and led special projects, including internal fundraising campaigns, and employee engagement initiatives.
- Recognized as a go-to team member for peer support, collaboration, and helping to foster a positive, high-performing work environment.
- Demonstrated strong teamwork and communication skills.
Secretary & Accounting Assistant
FruitDome
Montreal, Canada
01.2009 - 01.2010
- Managed accounts payable by contacting vendors, verifying invoices, and ensuring timely payments of bills, reducing late fees, and maintaining strong supplier relationships.
- Handled billing, filing, and organization of financial documents, ensuring accurate record-keeping and easy retrieval for audits and reporting.
- Provided front-desk and phone support, managing incoming calls, scheduling, and client inquiries in a courteous and professional manner.
Customer Service Cashier
Cinemas Guzzo
Montreal, Canada
01.2008 - 12.2008
- Provided friendly and efficient customer service at the box office, assisting guests with movie ticket sales and showtime information.
- Operated cash registers and point-of-sale systems, handling cash, credit, and debit transactions with accuracy and speed.
- Gained foundational experience in teamwork, time management, and communication within a customer-facing role.
Education
GED -
John F. Kennedy
Montreal, QC01.2009
Vanier College
Montreal, QC01.2008
High School Diploma -
LaurenHill High Academy
Montreal, QC06-2007
Skills
- Soft skills and organization
- Time management and punctuality
- Interpersonal skills
- Team collaboration
- Quick learning and adaptability
- Effective communication
References
Available Upon Request
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Founder & Owner
H is for happy
11.2022 - 04.2024
Client Support Specialist
TELUS FFH
01.2010 - 07.2023
Secretary & Accounting Assistant
FruitDome
01.2009 - 01.2010
Customer Service Cashier
Cinemas Guzzo
01.2008 - 12.2008
GED -
John F. Kennedy
Vanier College
High School Diploma -
LaurenHill High Academy
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