Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Hafsah Nti

Prince Rupert,Canada

Summary

Community support worker with extensive experience at Thompson Community Services, skilled in patient advocacy, and effective communication. Demonstrates reliability in medication management and client independence promotion. Committed to enriching client engagement through personalised support and detailed documentation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Full-Time Hays Cove Cluster (Supported Living, Afternoon Staff)

Thompson Community Services
Prince Rupert, Canada
04.2025 - Current
  • Coordinated staff schedules to ensure adequate coverage and efficiency.
  • Facilitated group activities to enhance social skills and community engagement.
  • Maintained accurate records of services provided to each client.
  • Encouraged independence through teaching life skills such as budgeting and cooking.
  • Promoted a positive attitude among clients by providing emotional support during difficult times.
  • Participated in team meetings to discuss workflow improvements and strategies.
  • Completed regular and thorough cleaning of equipment, floors, and furniture.
  • Assisted individuals with daily living activities and personal care needs.
  • Coordinated transportation for clients to appointments and community events.
  • Trained new staff on effective support techniques and best practices.

Full-Time 6th East Home (Staffed Home, Night Staff)

Thompson Community Services
Prince Rupert, Canada
01.2024 - 09.2024
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with meal preparation and ensured dietary needs were met.
  • Monitored resident behaviour and maintained accurate documentation of interactions.
  • Trained new staff on operational procedures and best practices for support services.
  • Provided emotional support to residents during difficult times.
  • Ensured that all policies and procedures were followed at all times.
  • Assisted with medication administration and management as needed.
  • Encouraged positive social interactions between residents while managing negative behaviours.
  • Planned and served meals and snacks to patients according to prescribed diets.

Crew Member

McDonald's
Prince Rupert, Canada
09.2022 - 08.2024
  • Provided excellent customer service.
  • Operated front counter and drive-thru.
  • Handled over $1000 in cash daily using POS systems.
  • Maintained cleanliness in food prep areas.
  • Supported team operations during peak hours.

Community Support Worker (On-call Casual)

Thompson Community Services
Prince Rupert, Canada
04.2023 - 01.2024
  • Building strong rapport and trust with clients.
  • Maintains accurate documentation and records.
  • Supports clients in achieving personal goals.
  • Provides personalized care including hygiene, mobility, and meal support.
  • Promotes independence in daily living tasks.
  • Facilitates transportation for appointments and social events.
  • Ensures clean and safe environments.
  • Uses ShareVision for reporting and documentation.

Cashier

Walmart
Prince Rupert, Canada
09.2022 - 10.2022
  • Managed self-checkout stations.
  • Assisted customers with scanning and payments.
  • Resolved technical issues to reduce downtime.
  • Maintained cash handling procedures.

Fuel/Shop Attendant

Shell Mart
Abrepo Junction, Ghana
02.2020 - 01.2022
  • Delivered exceptional customer service.
  • Increased sales by 30% through effective promotions.
  • Built strong relationships with repeat customers.

Teaching Assistant

Kidz Castle Montessori
Kumasi, Ghana
08.2018 - 10.2019
  • Supported students in social and academic development.
  • Prepared classroom materials.
  • Monitored student health and safety.

Education

Associate of Arts Diploma -

Coast Mountain College
Prince Rupert, BC, Canada
06.2025

West Africa Senior High School Certificate (WASSCE) -

St. Louis Senior High School
Ghana
05.2018

Basic Education Certificate (B.E.C.E.) -

Crown Prince School
Ghana
01.2015

Skills

  • Attention to detail
  • Effective communication
  • Computer literacy
  • Interpersonal skills
  • Problem solving
  • Medication administration
  • First aid knowledge
  • Mobility assistance
  • Client education
  • Documentation and recordkeeping
  • Valid BC Class 7 (N) driver’s license
  • Reliable personal vehicle
  • Preparing for class 5

Certification

  • Certificate of Appreciation – McDonald’s
  • Caring About Food Safety
  • Community Living BC Privacy & Information Management
  • Mandt Certificate
  • First Aid & CPR/AED Level C
  • Person-Centered Universal Prevention Practices
  • Valid BC Class 7 (N) Driver’s License.

Languages

English
Full Professional
Twi
Native/ Bilingual

Accomplishments

  • Graduated with Honours
  • Dining Hall Prefect( 2013-2015)
  • Dormitory Chaplain, Science Class Nurse, and CCR Vice President at St. Louis Senior High School. (2015-2018)
  • Letter of Recommendation from Coast Mountain Students’ Union, 2024
  • Certificate of Appreciation – McDonald’s

Affiliations

  • Volunteered for a private early childhood school called Kidz Castle Montessori – Kumasi, Ghana (2018)
  • Volunteered and worked for Heaven's Way Assemblies of God Youth Ministry as the church secretary and the District Secretary for the Assemblies og God churches in the Buokrom Estate District – Ghana (2020 – 2022)
  • Founder of Afrobites by Hafsah (food business providing Afro-fusion meals with delivery and pickup options)

References

References available upon request.

Timeline

Full-Time Hays Cove Cluster (Supported Living, Afternoon Staff)

Thompson Community Services
04.2025 - Current

Full-Time 6th East Home (Staffed Home, Night Staff)

Thompson Community Services
01.2024 - 09.2024

Community Support Worker (On-call Casual)

Thompson Community Services
04.2023 - 01.2024

Crew Member

McDonald's
09.2022 - 08.2024

Cashier

Walmart
09.2022 - 10.2022

Fuel/Shop Attendant

Shell Mart
02.2020 - 01.2022

Teaching Assistant

Kidz Castle Montessori
08.2018 - 10.2019

Associate of Arts Diploma -

Coast Mountain College

West Africa Senior High School Certificate (WASSCE) -

St. Louis Senior High School

Basic Education Certificate (B.E.C.E.) -

Crown Prince School

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Hafsah Nti