Hafsa Abdullahi
York,ON
Summary
Focused on obtaining part-time employment to apply ABA knowledge and learn from qualified professionals. I am hardworking and driven and focused on applying my education to assist and provide support to clients on the Spectrum with professional supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Agent
Voice Logic
02.2023 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Quick problem-solving capabilities.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Senior Counselor
Toronto Kidz Camp
07.2022 - 08.2022
- Supervised 12 Children from ages 5-11 with Junior Counselor
- Assisted clients with intellectual disabilities(Autism, Down syndrome, etc) 1-on-1 to provide extra support
- Assisted with Managing the day-to-day schedule to improve time management
- Supervised children during field trips and outdoor activities
Education
Post-Graduate Diploma - Autism And Behavioural Sciences
George Brown College
Toronto, ON06.2024
Bachelor of Health Studies - Health Studies
York University
Toronto, ON06.2023
Skills
- Problem-Solving Skills
- Interpersonal Skills
- Time Management
- Attention to Detail
- Multitasking
- Goal Orientation
Certification
- Medical Terminology Certificate
- First Aid and CPR Certificate
Timeline
Call Center Agent
Voice Logic
02.2023 - Current
Senior Counselor
Toronto Kidz Camp
07.2022 - 08.2022
Post-Graduate Diploma - Autism And Behavioural Sciences
George Brown College
Bachelor of Health Studies - Health Studies
York University
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