Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hafsa Yusuf

Toronto,ON

Summary

Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Industrious Job Title trained in product handling, storage organization and shipping procedures. Good order-picking, palletizing and container building skills. Inventory products and update records to support warehouse operational requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Overview

2
2
years of professional experience

Work History

Warehouse General Laborer

Galmet
04.2023 - 07.2023
  • Improved warehouse efficiency by streamlining inventory management and implementing organizational systems.
  • Reduced order processing time by optimizing picking, packing, and shipping procedures for faster turnaround.
  • Assisted in maintaining a clean and organized warehouse environment, reducing potential hazards and improving productivity.
  • Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
  • Conducted accurate inventory counts to maintain up-to-date records for stock control purposes.
  • Operated heavy machinery such as forklifts and pallet jacks, ensuring proper handling of goods during transportation within the warehouse.
  • Participated in ongoing training programs to continuously improve skills related to warehousing operations and best practices.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Completed over Number customer orders each day in warehouse setting.
  • Checked packages and merchandise for damage and notified vendors.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Customer Service Executive

Safaricom
04.2021 - 04.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Diploma - Information Technology

Simad College
Mogadishu
06.2011

Skills

  • Warehouse Safety
  • Package Handling
  • Sorting and Labeling
  • Shipping and Receiving

Languages

English
Limited Working
Kiswahili
Limited Working
Somali
Native or Bilingual

Timeline

Warehouse General Laborer

Galmet
04.2023 - 07.2023

Customer Service Executive

Safaricom
04.2021 - 04.2023

Diploma - Information Technology

Simad College

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Hafsa Yusuf