Hafsa Yusuf
Etobicoke,ON
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 20kg .
Service-oriented Customer Support Representative with one year of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Drake International
11.2023 - 02.2024
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Maintained clean, orderly work environment free of hazards.
Cleaner
Panari Hotel
04.2022 - 11.2022
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Customer Services Assistant
Kilimanjaro Food Court
02.2020 - 11.2021
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Contributed ideas and practical solutions to support process improvement efforts.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided support during peak hours, reducing wait times and enhancing overall customer experience.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Trained staff on operating procedures and company services.
- Identified opportunities for upselling or cross-selling products, contributing to revenue growth.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Education
High School Diploma -
Simad College
Mogadishu Somali06.2014
Skills
- Sweeping and Mopping
- Cleaning
- Professional and courteous
- Room maintenance scheduling
- Service standard compliance
- Complaint Handling
- Customer Service
- Computer Skills
- Problem Resolution
- Active listening
- Material Handling
- Quality Control
- Warehouse Organization
- Safety Protocols
- Sorting and Labeling
- Storage Organization
Timeline
Warehouse Worker
Drake International
11.2023 - 02.2024
Cleaner
Panari Hotel
04.2022 - 11.2022
Customer Services Assistant
Kilimanjaro Food Court
02.2020 - 11.2021
High School Diploma -
Simad College
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