HAFSA SAMAD
Pickering,ON
Summary
Proven track record in enhancing team performance and customer satisfaction at Canadian Tire through strategic planning and strong interpersonal skills. Expert in upselling, with a keen eye for detail, significantly improving sales outcomes. Skilled in conflict resolution, ensuring a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Aldo
Pickering, Ontario
09.2024 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Provided accurate information about products, prices, and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Front End Associate
Everything for a Dollar
Ajax, Ontario
04.2022 - 09.2022
- Managed payment processing and maintained checkout area.
- Organized and restocked shelves and aisles efficiently.
- Handled client queries with professionalism.
- Answered incoming calls promptly, providing accurate information about products and services.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
Supervisor
Canadian Tire
Pickering, Ontario
04.2022 - 09.2022
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Guided customers in selecting suitable products by offering personalized recommendations, and in-depth product knowledge.
- Managed and maintained accurate records of equipment usage, material logs, and circulation activities to support operational efficiency.
Sales Associate
Ardene
Pickering, Ontario
01.2022 - 04.2022
- Greeted customers and provided exceptional customer service.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained cleanliness of store environment including floors, windows, and displays.
Pharmacist Assistant
Loblaws
Pickering, Ontario
09.2021 - 01.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates, and placing orders.
- Prepared reports for management review detailing activities within the pharmacy department.
- Coordinated patient prescription counseling with the pharmacist.
Education
Bachelors of Science -
Ontario Tech University
Oshawa, ON12.2024
High school Diploma -
Pine ridge Secondary School
06.2022
Skills
- Time management
- Strong interpersonal and communication skills
- Team player
- Collaborative
- Upselling and cross selling
- Strategic planning
- Effective Analytical Skills
- Fast learner
- Attention to detail
- Conflict resolution
Timeline
Sales Associate
Aldo
09.2024 - Current
Front End Associate
Everything for a Dollar
04.2022 - 09.2022
Supervisor
Canadian Tire
04.2022 - 09.2022
Sales Associate
Ardene
01.2022 - 04.2022
Pharmacist Assistant
Loblaws
09.2021 - 01.2022
Bachelors of Science -
Ontario Tech University
High school Diploma -
Pine ridge Secondary School
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