Hafsa Mohiuddin
Hamilton,Ontario
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Account Manager
WeMust
10.2023 - 08.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Collaborated with other teams to develop strategies for improving operational efficiency
- Processed invoices, purchase orders, and other documents accurately and efficiently
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Demonstrated strong communication skills in interacting with customers and team members
- Proactively identified opportunities for process improvements and implemented solutions
- Analyzed data to identify trends and make informed business decisions
- Conducted regular performance evaluations to ensure team members met productivity goals.
Cashier
Iqbal Foods
05.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
American Express
07.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained and managed customer files and databases
- Answered constant flow of customer calls with minimal wait times.
Sales Associate Manager
Moghal Constructions
06.2021 - 08.2022
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Education
Currently : Masters In Landscape Architecture -
University of Toronto
TorontoSkills
- Customer service
- Computer skills
- Marketing
- Account management
- Supervising experience
- Excellent Communication
- Teamwork and Collaboration
Languages
English
Full Professional
Urdu
Native or Bilingual
Telugu
Full Professional
Punjabi
Professional Working
Timeline
Account Manager
WeMust
10.2023 - 08.2024
Cashier
Iqbal Foods
05.2023 - 10.2023
Customer Service Representative
American Express
07.2022 - 05.2023
Sales Associate Manager
Moghal Constructions
06.2021 - 08.2022
Currently : Masters In Landscape Architecture -
University of Toronto
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