Hafiz Tariq Mahmood
Brampton,ON
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driving Instructor
Self-employeed
10.2014 - Current
- Supported student drivers in hands-on road training.
- Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
- Scheduled appointments with students for driving lessons.
- Evaluated student performance and documented progress and goals.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Tracked student attendance and offered support to reduce absences.
- Planned and documented programs of study meeting individual needs and abilities of students.
Store Manager
TeleTime
02.2013 - 10.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
TeleTime
12.2012 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Arts - Economic Studies
Baha-u-din Zakyria University
Multan Pakistan04.1998
Skills
- Local Road Knowledge
- Providing Feedback
- Skill Development
- Customer Satisfaction
- Student Records
- Vehicle Mechanical Operations
- Routine Maintenance
- Traffic Law Expertise
- Mentor Students
- Manage Classes
- Student Records Management
- State Driving Requirements
- Defensive Driving Practices
- Roadside Safety Instruction
- Continuous Improvement
- Vehicle Maintenance
- Instructor Support
- Active Listening
- Staff Meetings
- Employee Performance Reviews
- Safe Driving Procedures
- Emergency Driving
Certification
- Licensed driving instructor
Timeline
Driving Instructor
Self-employeed
10.2014 - Current
Store Manager
TeleTime
02.2013 - 10.2014
Sales Associate
TeleTime
12.2012 - 02.2013
Bachelor of Arts - Economic Studies
Baha-u-din Zakyria University
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