Hafiz ali Raza
Surrey,BC
Summary
Dynamic Dispatch Manager 5 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
16
16
years of professional experience
Work History
Dispatch Manager
draw bridge services
02.2020 - 05.2024
- Implemented measures to enhance dispatching operations by overseeing dispatcher adherence to daily responsibilities including responding promptly, assigning jobs effectively, monitoring couriers’ whereabouts, maintaining regular contact.
- Ensured dispatchers had a clean and functional workspace by monitoring their activities and managing inventory of office supplies.
- Worked closely with the sales team to pinpoint critical areas for development, resulting in smooth customer implementations and sustained success.
- Consistently achieved favorable rates and met delivery deadlines.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Evaluated current operational processes to help develop, implement and improve practices.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
Administrative Manager
orient
03.2016 - 05.2024
- Collaborated in planning and coordinating administrative procedures and systems to optimize process efficiency
- Responsibly recruited, trained, and allocated responsibilities to personnel while setting up office space
- Optimizing staff efficiency by assessing performance and offering continuous coaching
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
- Efficiently handled scheduling to meet all project deadlines
- Oversaw procurement of materials, ensuring adherence to allocated budget.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Admin Officer
Be Be jan colours limited
10.2011 - 02.2016
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Administrative Assistant
nix grammer school
04.2008 - 09.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Master of business education -
01.2006
Bachelor of Science -
01.2004
Intermediate -
01.2001
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- DOT Compliance
- Schedule Coordination
- Staff Training and Development
- Customer Communication
Workauthorization
Canada
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Elementary
Hindi
Elementary
Timeline
Dispatch Manager - draw bridge services
02.2020 - 05.2024
Administrative Manager - orient
03.2016 - 05.2024
Admin Officer - Be Be jan colours limited
10.2011 - 02.2016
Administrative Assistant - nix grammer school
04.2008 - 09.2011
University of Punjab - Master of business education,
Government College University - Bachelor of Science,
Forman Christian College - Intermediate,
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