Hafiz Usman
Sacramento
Summary
Dynamic professional with extensive experience at Amazon, excelling in inventory management and customer communication. Proven track record of enhancing team productivity and achieving sales targets through effective leadership and training. Skilled in data entry and problem-solving, fostering a collaborative environment that drives operational success and customer satisfaction.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Amazon Associate
Amzon
09.2023 - Current
- Supported team operations by collaborating on daily tasks.
- Maintained cleanliness of store for a better shopping environment.
- Improved communication with colleagues, facilitating smoother operations.
- Assisted in training new staff to boost team performance.
- Assisted in loss prevention efforts to reduce shrinkage.
- Collaborated with team members to solve customer issues effectively.
- Enhanced store safety, performing routine checks on equipment.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Improved project delivery times with implementation of streamlined communication strategy.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
HQ Transpotation Inc
04.2020 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Accounts Receivable Clerk
DHA
01.2016 - 01.2020
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Optimized workflow processes within the department, enhancing overall productivity levels among team members.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Input financial data and produced reports using Software.
Education
I Com - Accounting
Board of Intermediate
Lahore Pakistan08.2010
Skills
- Data entry
- Customer communication
- Inventory management
- Sales support
- Product knowledge
- Order processing
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Multitasking
- Customer follow-up
- Documentation skills
- Purchase orders
- Cash handling
- Customer satisfaction
- Technical support
- Inventory control
- Service orientation
- Client interaction
- Relationship building
- Administrative support
- Quality assurance
- Customer feedback
- Complaint resolution
- Sales promotion
- Performance tracking
- Service improvement
- Team support
- Account management
- Operational support
- Training assistance
- Sales targets
- Leadership qualities
- Decision-making
- Oral communication
- New hire training
- MS office
- Performance improvement
- Management support
- Record and file management
- Policy implementation
- Practice management
- Financial acumen
- Program support
- Proposal writing
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
Panjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon Associate
Amzon
09.2023 - Current
Assistant Manager
HQ Transpotation Inc
04.2020 - 09.2023
Accounts Receivable Clerk
DHA
01.2016 - 01.2020
I Com - Accounting
Board of Intermediate
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