Hafiz Abdalla
Calgary,AB
Summary
Proven track record in enhancing customer satisfaction and loyalty. Skilled in utilizing CRM software and POS systems, I excel in customer service and retail operations. My approach has significantly increased sales revenue, showcasing my work ethic and integrity alongside my ability to manage cash efficiently.
Overview
3
3
years of professional experience
Work History
Cashier
Samar Market
03.2024 - Current
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Uber Grocery & Food Delivery Driver
Uber
04.2021 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
Sales Representative
TEBYAN SUPERMARKET
02.2022 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Certificate - Customer Service And Cashier Training
GoSkills
Edmonton, AB02.2022
Certificate - Exceptional Customer Service
Custom Learning Solutions
Edmonton, AB02.2021
Certificate - Entrepreneurship
Action For Healthy Communities
Edmonton, AB09.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Cash Handling
- Proficient in Microsoft Office, POS and CRM Softwares
- Retail Operations
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Cashier
Samar Market
03.2024 - Current
Sales Representative
TEBYAN SUPERMARKET
02.2022 - 03.2024
Uber Grocery & Food Delivery Driver
Uber
04.2021 - Current
Certificate - Customer Service And Cashier Training
GoSkills
Certificate - Exceptional Customer Service
Custom Learning Solutions
Certificate - Entrepreneurship
Action For Healthy Communities
Similar Profiles
Hashim AlkutbiHashim Alkutbi
Receptionist Trainee at Samar HotelReceptionist Trainee at Samar Hotel
SARAH GHAZISARAH GHAZI
Sales Supervisor at SAMAR SECRETS FASHIONSales Supervisor at SAMAR SECRETS FASHION
Godwin OrocayGodwin Orocay
Intern at Eastern Samar State UniversitiesIntern at Eastern Samar State Universities