Hafid Hossain
Toronto,ON
Overview
9
9
years of professional experience
Work History
Kitchen Crew Member
Company
09.2022 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Customer Service Representative
Telesolutions Communication Services
05.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and managed customer files and databases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Food Service Supervisor
Company
02.2016 - 04.2017
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
After-school Tutor
Personal Employer
03.2014 - 11.2015
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Met with parents to discuss student progress and address concerns.
Education
High School Diploma -
Darland International School
Dhaka, Bangladesh01.2015
Skills
- Hospitality Management
- Workplace Health and Safety
- Customer Relations
- Sales and Upselling
- Critical Thinking
- Understanding Customer Needs
- Livechat Messaging
Timeline
Kitchen Crew Member
Company
09.2022 - Current
Customer Service Representative
Telesolutions Communication Services
05.2017 - 01.2018
Food Service Supervisor
Company
02.2016 - 04.2017
After-school Tutor
Personal Employer
03.2014 - 11.2015
High School Diploma -
Darland International School
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