Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Volunteer work
Hobbies and Interests
Certification
Languages
Timeline
Generic

Haein Kim

Oakville,Canada

Summary

Demonstrated strong communication and problem-solving skills in retail, excelling in customer interactions and product recommendations. Transitioning into a new field with a focus on leveraging sales and customer service expertise. Committed to applying a customer-centric approach and extensive product knowledge to drive success in new challenges.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hardware Sales Associate

Canadian Tire
04.2023 - 07.2024
  • Customer Service
  • Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
  • Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.

Crew Member

Baskin Robbins
03.2022 - 09.2022
  • Served Customers with the plethora of items in the menu
  • Ensured that the customer had a pleasant visit by offering excellent customer service
  • Worked front counter, drive-thru and other areas.

Education

Bachelor of Arts - Political Science

Wilfrid Laurier University
Waterloo, ON
04-2028

High School Diploma -

Iroquois Ridge Highschool
Oakville, ON
06-2024

Skills

  • Customer service
  • Critical thinking
  • Public speaking
  • Time management
  • Adaptable and flexible
  • Reliable and responsible
  • Adaptability and flexibility
  • Goal driven

Extracurricular Activities

Kendo (Martial Arts), University of Toronto Mississauga Kendo Club

Mississauga |May 2017 - November 2019

Rugby Club, Humberside Collegiate Institute

Toronto |March 2022 - May 2022

Volunteer work

Helper, Hope and Christ Ministries

Toronto, ON |September 2021 - May 2024

Hobbies and Interests

  • Volunteered at homeless ministries
  • Fitness/Exercise
  • Socializing with friends
  • Basketball
  • Listening/creating music
  • American Football

Certification

  • Smart Serve Certification, Smart Serve - May 2025

Knowledge of Ontario alcohol laws.

Proper ID checking procedures.

Preventing underage sales.

  • Laurier Leadership Certification, LER Department - March 2025

Communication

Decision-making

Problem-solving

Languages

English
Full Professional
Korean
Professional

Timeline

Hardware Sales Associate

Canadian Tire
04.2023 - 07.2024

Crew Member

Baskin Robbins
03.2022 - 09.2022

Bachelor of Arts - Political Science

Wilfrid Laurier University

High School Diploma -

Iroquois Ridge Highschool
Haein Kim