HADY AGHA
Calgary,AB
Summary
Experienced educational leader with a strong track record in strategic management, operational efficiency, and curriculum development. Skilled in maintaining customer satisfaction and contributing to company success. Seeking opportunities in Canada.
Overview
17
17
years of professional experience
Work History
Principal
AL Fayez International School for Educational Services
Istanbul, Turkey
07.2020 - 05.2024
- Directed strategic initiatives and standardized curricula, resulting in a 10% reduction in operational costs and a significant improvement in student achievement.
- Managed a $600,000 annual budget, hired and evaluated 52 staff members, and developed safety protocols and emergency response procedures
- Engaged in friendly interactions to create positive customer relationships, resulting in a boost of customer course reviews from 3.2 to 4.3 on Google Reviews.
- Ensured that all classrooms are equipped with necessary materials needed for successful instruction delivery including textbooks, computers, lab equipment .
- Delivered exceptional customer service, ensuring utmost customer satisfaction while maintaining a high level of professionalism in handling challenging situations.
- Implemented innovative methods for streamlining customer service by collaborating with cross-functional teams to provide tailored solutions for complex issues.
- Created positive customer relationships by engaging in friendly interactions.
Principal Assistant
AL Fayez International School for Educational Services
Istanbul, Turkey
09.2017 - 07.2020
- Contributed to the school management committee and teacher selection process, enhancing overall school performance
- Implemented new systems for grade archiving and intersection coordination, benefiting over 100-150 students
- Evaluated teachers' performance and educational systems, providing consultations to improve school operations.
- Collaborated with other departments within the organization to ensure efficient operations.
- Participated in team meetings to discuss strategies for increasing revenue or improving customer satisfaction levels.
- Resolved customer complaints promptly and professionally.
Academic Staff
Al-Baath University
Homs, Syria
04.2007 - 07.2014
- Conducted administrative meetings and supervised laboratory preparations, improving technical conditions and documentation processes
- Taught five engineering courses to over 45 students, enhancing their technical skills and knowledge
- Implemented effective teaching methodologies, resulting in improved student performance and satisfaction.
Senior Mechanical Engineer
R & T Trading Ltd
Homs, Syria
01.2008 - 01.2011
- Oversaw all mechanical works, including installation of pigable valves and laying pipelines, leading to operational efficiency and cost reductions
- Coordinated between engineering sections and produced 12 progress reports, ensuring timely project completion
- Managed tenders and project budgets of approximately $3 million, achieving significant improvements in project execution and outcomes.
Education
Diploma in Mechanical Engineering, Design & Produce -
Al-Ba’ath University
Homs, Syria05.2008
BS in Mechanical Engineering, Design & Produce -
Al-Ba’ath University
Homs, Syria09.2006
Skills
- Operational Efficiency
- Intersection Coordination
- Administrative Tasks
- Self-Improvement System
- Data Analysis
- Technology integrations
- Call Management
- Multi-Task Management
- Spreadsheets
- Active Listening
- Client Relations
- Document Control
- Problem-solving abilities
- Data Entry
- Consultative Sales
- Data Collection
- Paperwork Processing
- Computer Proficiency
- Customer consulting
- Problem Resolution
- Project management abilities
- Quality Assurance Controls
Certificatestraining
- Foundations: Data, Data, Everywhere, Coursera, Online, 04/01/24
- The 7 Habits of Highly Effective People, Franklin Covey, Istanbul, 02/01/24
- 3D Printing Revolution, Coursera, University of Illinois, 01/01/23
- Educational Competency for Syrian Teachers, Directorate of Education, Istanbul, Turkey, 09/01/16
Languages
- English (fluent)
- Arabic (native)
- Turkish (intermediate)
Timeline
Principal
AL Fayez International School for Educational Services
07.2020 - 05.2024
Principal Assistant
AL Fayez International School for Educational Services
09.2017 - 07.2020
Senior Mechanical Engineer
R & T Trading Ltd
01.2008 - 01.2011
Academic Staff
Al-Baath University
04.2007 - 07.2014
Diploma in Mechanical Engineering, Design & Produce -
Al-Ba’ath University
BS in Mechanical Engineering, Design & Produce -
Al-Ba’ath University
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