Hadiza Ibrahim Bawa
Regina,SK
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Committed to maintaining high standards of organization and operational excellence. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Assistant Administrative Manager
Centurion Systems West Africa Limited
06.2015 - 07.2022
- Prepared letters, memos and emails in response to inquiries from customers.
- Organized travel arrangements for employees when necessary.
- Scanned documents into electronic format for storage purposes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Processed invoices on a daily basis utilizing SAP software program.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Guided employees in handling difficult or complex problems.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Automated office operations by managing client correspondence and data communications.
- Maintained records of employee attendance and leave requests.
- Delegated work to staff, setting priorities and goals.
- Scheduled appointments for managers using Outlook calendar system.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Ordered office supplies as needed for all departments within the organization.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Performed general clerical duties such as copying, filing, mailing.
- Entered data into computer systems accurately in order to update client files.
- Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Answered incoming calls and directed them to appropriate personnel.
- Created a database of customer information using Microsoft Access software program.
- Assisted with special projects as requested by management team.
- Developed and maintained filing systems for documents, correspondence, and other materials.
- Provided administrative support to office personnel including photocopying, faxing and mailing documents.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Interpreted and explained work procedures and policies to brief staff.
Assistant Front Desk Officer
Aquagem Dental Clinic
04.2013 - 12.2013
- Handled appointment bookings and daily sales report
- Maintained and managed patient records in compliance with privacy and security regulations
- Provided customer care service
- Preparing patients’ bills
- Confirming and rescheduling patients' appointments
- Conveying information from patients to management and vice-versa
- Getting patient authorization from Health Maintenance Officer
- Maintained a professional reception area
Education
B.sc (Hons) - Business Studies
W
12.2010
Skills
- Travel arrangements
- Office administration
- Meeting facilitation
- Expense tracking
- Human resources support
- Document management
- Scheduling and planning
- Operations management
- Workload prioritization
- Documentation and control
- Cross-functional teamwork
- Policy and procedure modification
- Deadline oriented
- Meeting coordination
- Event coordination
- Relationship building
- Records management
- Scheduling and calendar management
- Task delegation
- Information management
- Training and coaching
References
Available on request
Timeline
Assistant Administrative Manager
Centurion Systems West Africa Limited
06.2015 - 07.2022
Assistant Front Desk Officer
Aquagem Dental Clinic
04.2013 - 12.2013
B.sc (Hons) - Business Studies
W
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