Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Related Experience
Timeline
Generic

Hadiya Stephens

Chatham,Canada

Summary

Experienced warehouse professional with over 7 years of proven industry track record. Skilled in maintaining safe work environment, ensuring compliance with safety regulations, and collaborating effectively with team members. Seeking opportunities to utilize strong organizational abilities and dedication to excellence in dynamic warehouse setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Warehouse Associate

Home Depot Canada
Mississauga, Ontario
03.2018 - 05.2025
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
  • Exceeded daily productivity goals through efficient task completion and strong time management skills.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
  • Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
  • Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
  • Responded to 50+ emails from store and customer inquiries regarding shipments/orders daily
  • Cross trained new associates on work production and procedures safely

Forklift Driver

Robert Transport
Mississauga, Ontario
01.2025 - 04.2025
  • Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Examined shipments for quality and accuracy.
  • Aided in maintaining accurate records of incoming and outgoing shipments through diligent documentation efforts.
  • Loaded and unloaded trucks with precision, minimizing damage to products during transport.

Customer Service Representative

TTC/Bagg Group
Toronto, Ontario
06.2017 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests about train and buses schedule for better route.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School -

JAMES CARDINAL MCGUIGAN CATHOLIC HIGH SCHOOL
Toronto, ON
06.2017

Skills

  • 7 years of experience in warehouse operations including inventory control, shipping, receiving and order fulfillment
  • Strong problem solving skills in high pressure environments
  • Able to lift 50lbs and perform physically demanding tasks
  • Excellent team collaboration and communication skills
  • Knowledgeable in handling dangerous goods safely
  • Quick learner and multitasker
  • Able to work in fast-paced environments
  • Proficient in SAP & WMS systems
  • Food industry experienced
  • Proficient in Microsoft Word, Excel and Outlook

Certification

  • Forklift/ counterbalance license
  • Reach truck
  • Clamp attachment
  • G-license

Languages

English
Full Professional

Accomplishments

G licensed

CPR certification

Forklift and High reach certification

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Related Experience

  • Customer service experienced
  • Able to stand for long periods of time (10-12 hours)
  • Work well with customers, vendors, managers and team members
  • Operated various machinery
  • Efficiently performed order picking, sorting, loading and unloading trailers

Timeline

Forklift Driver

Robert Transport
01.2025 - 04.2025

General Warehouse Associate

Home Depot Canada
03.2018 - 05.2025

Customer Service Representative

TTC/Bagg Group
06.2017 - 10.2017

High School -

JAMES CARDINAL MCGUIGAN CATHOLIC HIGH SCHOOL

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