Hadissa Asim
Toronto
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
10
10
years of professional experience
Work History
Client Service Assistant
Medcan
Toronto
12.2023 - 02.2024
- Provided expert advice while driving sales
- Managed daily reports, handled administrative tasks, and implemented merchandising plans
- Created a collaborative and productive work environment
Counter Manager and Selling Specialist
Dior Beauty, L.V.M.H.
Toronto
06.2023 - 11.2023
- Managed store-level sales operations and provided customer-focused service
- Analyzed business performance and supported event planning
- Led team motivation initiatives and ensured smooth daily operations
- Promoted within 2 months of hire; known for leadership and organization
- Built and maintained strong client relationships
Customer Service / Sales Associate
Shoppers Drug Mart
Toronto
04.2014 - 04.2019
- Acted as primary contact for customers while delivering excellent service
- Scheduled client appointments and responded to inquiries efficiently
- Consistently exceeded monthly sales targets and supported daily operations
- Built client loyalty through personalized service and professional rapport
Administrative Support
Seneca College School of Fashion
Toronto
01.2017 - 01.2018
- Provided administrative support to Chair of the Department
- Answered direct line and took detailed messages professionally
- Created MS Excel documents for schedules and assignments
- Demonstrated strong organizational and time management by completing tasks ahead of schedule
- Handled incoming and outgoing mail for up to 20 faculty members
- Typed meeting minutes and formal correspondence using MS Word
- Conducted data entry of confidential faculty and student information
- Utilized MS Outlook to manage appointments and communicate updates
Education
Office Administration - Executive -
Seneca College
Toronto, ON01.2018
Cosmetics Management -
Seneca College
Toronto, ON01.2014
Bachelor of Public Health -
Brock University
St. Catharines, ON01.2011
Skills
- Current Office Administration - Executive Diploma holder
- Over 12 years of experience in client-facing roles, customer service, and administrative support
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data entry systems
- Excellent written and verbal communication; consistently delivers professional and timely correspondence
- Highly organized with strong time management and multitasking abilities
- Skilled in scheduling, calendar management, meeting coordination, and internal communications
- Trusted to manage confidential and sensitive information with discretion
- Keyboarding speed: 56 wpm
- Client loyalty building
- Strong interpersonal skills
- Attention to detail
References
Available Upon Request
Timeline
Client Service Assistant
Medcan
12.2023 - 02.2024
Counter Manager and Selling Specialist
Dior Beauty, L.V.M.H.
06.2023 - 11.2023
Administrative Support
Seneca College School of Fashion
01.2017 - 01.2018
Customer Service / Sales Associate
Shoppers Drug Mart
04.2014 - 04.2019
Office Administration - Executive -
Seneca College
Cosmetics Management -
Seneca College
Bachelor of Public Health -
Brock University