Hadi Al Rishan
Montreal
Summary
Dynamic, results-oriented professional with extensive expertise in customer service and staff supervision. Demonstrated proficiency in inventory management and problem-solving, optimizing store operations and elevating customer satisfaction. Acknowledged for effectively training teams and upholding high standards, fostering a welcoming and efficient environment.
Overview
6
6
years of professional experience
Work History
Store Supervisor
Citronic
11.2021 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Barista
Presse Cafe
07.2020 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Restaurant Worker
Cocktail Antabli
04.2020 - 09.2020
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
Customer Service Representative
Adonis
06.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Political Science
UQAM
Montreal, QC12-2027
DCS - Social Sciences
Collège Ahuntsic
Montreal, QC06-2024
High School Diploma -
École Secondaire Pierre-laporte
Montreal, QC06-2021
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store maintenance
- Problem-solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Store Supervisor
Citronic
11.2021 - Current
Barista
Presse Cafe
07.2020 - 11.2021
Restaurant Worker
Cocktail Antabli
04.2020 - 09.2020
Customer Service Representative
Adonis
06.2019 - 11.2019
Bachelor of Science - Political Science
UQAM
DCS - Social Sciences
Collège Ahuntsic
High School Diploma -
École Secondaire Pierre-laporte
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