Restaurant General Manager
Wendys Restaurant
Hadi Al Zyoud
Ottawa,ON
Summary
Adept at driving operational excellence, I spearheaded a team at Wendy's to enhance customer satisfaction significantly. My expertise in inventory management and passion for fostering a positive work environment led to a marked improvement in efficiency and service quality. Skilled in both budget planning and staff development, I excel in optimizing resources and elevating guest relations. Flexible, results-oriented Manager offering focused leadership and Type operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Work History
Restaurant General Manager
Wendy's
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Operations Manager
Matager
Multi Unit Manager
Starbucks
Store Manager
Starbucks
Assistant Manager
Burger King
Education
Bachelor Of Business Administration - Business Management
Philadelphia
Amman,jordan Diploma Of Business Management - Business Management
Algonquin College
Ottawa, ONSkills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- POS system knowledge
- Hiring Decisions
- Labor Management
- Customer Engagement
- Guest Relations
- Restaurant Promotion
- Order Management
Languages
English
Full Professional
Timeline
Restaurant General Manager
Wendys Restaurant
Restaurant General Manager
Wendy's
Operations Manager
Matager
Multi Unit Manager
Starbucks
Store Manager
Starbucks
Assistant Manager
Burger King
Bachelor Of Business Administration - Business Management
Philadelphia
Diploma Of Business Management - Business Management
Algonquin College