Hadi Aghaseyed
North Vancouver
Summary
Highly detail-oriented and organized IT Support Specialist with over one year of experience providing technical assistance to end-users. Proven ability to troubleshoot problems quickly and efficiently, utilizing a strong background in information technology, customer service, and product acquisitions. Skilled in developing strong relationships with customers and colleagues, demonstrating a strong commitment to providing high-quality customer service. Adept at diagnosing and resolving hardware, software, and network issues to ensure system reliability and business continuity.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
15
15
years of professional experience
Work History
IT Support Specialist (Student)
CDI College
09.2021 - 03.2023
- Completed coursework focused on diagnosing and resolving technical issues, managing Microsoft 365 environments, and providing IT support in various scenarios
- Gained hands-on experience in installing, configuring, and maintaining IT systems, with a focus on optimizing system performance for both hardware and software environments
- Developed knowledge of security protocols and best practices for protecting data, preventing security breaches, and ensuring compliance with industry standards
- Worked on creating and maintaining documentation for troubleshooting and system maintenance to streamline workflows and improve efficiency in a professional IT environment
Customer Service Representative
Real Canadian Superstore
01.2020 - 12.2020
- Provided exceptional customer service in a fast-paced retail environment, resolving customer inquiries and complaints promptly and professionally
- Assisted with inventory management and maintained organized store displays to ensure a positive shopping experience
- Collaborated with team members to meet sales goals and deliver outstanding service, contributing to customer satisfaction and retention
Technical Service Specialist
Saipa Corporation
01.2008 - 01.2019
- Company Overview: Car Factory
- Managed and maintained IT systems, ensuring reliability and efficiency through regular audits and updates
- Delivered tailored technical support and training to staff, enhancing their confidence and proficiency in system use
- Conducted security assessments and implemented upgrades, significantly improving data protection and operational security
- Car Factory
Education
Cybersecurity Diploma -
CDI College
Vancouver, BC01.2023
Skills
- Computer troubleshooting
- Network and system maintenance
- Technical support
- Customer service
- Software installation
- Hardware installation
- Problem-solving
- Team collaboration
- Operating Systems: Windows
- Operating Systems: Linux
- Networking: pfSense
- Networking: VPN setup
- Networking: Firewall configuration
- Tools and Platforms: Microsoft 365
- Troubleshooting
- System Configuration
- User Training
- Documentation
- Strong communication
- Customer-focused approach
- Service support
- Software diagnosis
- Hardware diagnostics
- Videoconferencing
- Desktop support
- Call center operations
- Ticket management
- User support
- Network configuration
- Active listening
- User guidance
- Wide-area networks
- DHCP/DNS ethernet and firewall proficient
- Remote support
- Hardware upgrades
- LAN/WAN
- Network diagnostics
- Product troubleshooting
- Decision-making
- Microsoft outlook
- System diagnostics
- TCP/IP
Timeline
IT Support Specialist (Student)
CDI College
09.2021 - 03.2023
Customer Service Representative
Real Canadian Superstore
01.2020 - 12.2020
Technical Service Specialist
Saipa Corporation
01.2008 - 01.2019
Cybersecurity Diploma -
CDI College
Similar Profiles
ONYEKA CHRISTIANAONYEKA CHRISTIANA
Paralegal Instructor at CDI CollegeParalegal Instructor at CDI College
Simran VahoraSimran Vahora
Networking Intern at Cdi CollegeNetworking Intern at Cdi College
SURINDER KAURSURINDER KAUR
Student Financial Planner at CDI CollegeStudent Financial Planner at CDI College