Hadeza Ismaila
Ottawa,Ontario
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
My goal has always been to assist other people. Wether that be finding a new pair of jeans in a retail setting, or using my degrees to better the lives and rights of people within politics and it's surrounding institutions. I will do anything to ensure the goal I have set for my future is met.
Overview
8
8
years of professional experience
Work History
Teaching Assistant
Carleton University
Ottawa, Ontario
09.2023 - Current
- Assisted teachers in creating lesson plans and providing instructional materials.
- Maintained accurate records of student attendance and performance.
- Participated in professional development workshops related to teaching techniques.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Monitored student progress by keeping detailed records of academic performance.
- Encouraged students to take an active role in their own learning process.
- Facilitated small group instruction sessions on various topics.
- Graded assignments, tests and papers according to teacher instructions.
- Monitored student progress and provided feedback to both students and teachers.
- Provided one-on-one support to students requiring additional assistance.
Sales Associate
Gap Inc.
Ottawa, Ontario
07.2016 - Current
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Training and teaching new hires
Camp Counselor
Carleton University
Ottawa, Ontario
07.2023 - 09.2023
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Assisted in developing weekly lesson plans for various age groups.
- Communicated regularly with parents regarding their child's progress at camp.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Tracked attendance, checking off present individuals.
- Welcomed participants and directed to assigned areas.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coordinated and led group activities for campers and counselors.
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
Administrator
Centric Dental Lab
Ottawa, Ontario
04.2022 - 04.2023
- Coordinated meetings, conferences, travel arrangements.
- Maintained filing system for important documents such as contracts and invoices.
- Designed forms and templates to streamline workflow processes within organization.
- Provided general administrative support to staff members.
- Developed spreadsheets to track project progress, budgets and other related data.
- Assisted with budget preparation and tracking of expenses.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Implemented filing systems to improve document organization and retrieval.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Sales Associate
Urban Outfitters
Ottawa, Ontario
07.2018 - 08.2022
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Training and teaching new hires
Sales Advisor
Orange Theory Fitness
Oshawa, Ontario
08.2021 - 04.2022
- Resolved customer complaints in a timely manner with empathy and understanding.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Followed up with customers post-sale for feedback on product satisfaction.
- Generated monthly reports outlining sales performance metrics.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Provided customers with information on products and services available.
- Developed relationships with new and existing clients through contact management systems.
- Demonstrated product features and benefits to potential customers.
- Performed cold calling to generate leads for prospective clients.
- Answered requests and concerns with friendly and knowledgeable service.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Recruited, hired and trained new hires to optimize profitability.
- Operated register, handled cash and processed credit card transactions.
Education
BA Hons in Political Science -
University of Ontario Institute of Technology
Oshawa, ON09-2023
Diploma in Pre-Health Sciences -
Algonquin College
Ottawa, ON04-2019
High School Diploma -
Cairine Wilson Secondary School
Orleans, ON06-2018
Masters of Legal Studies -
Carleton University
Ottawa, ONSkills
- Superb time management
- Client Service
- Outgoing Personality
- Strategic Planning
- Meeting deadlines
- Goal-Oriented
- Problem-solving skills
- Written and oral communication skills
- Multi-tasking strength
- Hard-working
- Determined
- Organized
Affiliations
- 2018-2019 Algonquin Women's basketball team
- 2019-2023 Ontario Tech Women's Basketball Team
- 2023-2024 Carleton Women's Basketball team
- 2023-Present Evolution Basketball Coach
Accomplishments
- 3x Dean's List recipient
- Ridgeback Academic Award winner for GPA over 3.5 while participating as a Student-Athlete
- 2023-24 Women's Ontario University Athletics Women's Basketball Champion
- 2023-24 Women's Basketball National Champion
References
References available upon request.
Timeline
Teaching Assistant
Carleton University
09.2023 - Current
Camp Counselor
Carleton University
07.2023 - 09.2023
Administrator
Centric Dental Lab
04.2022 - 04.2023
Sales Advisor
Orange Theory Fitness
08.2021 - 04.2022
Sales Associate
Urban Outfitters
07.2018 - 08.2022
Sales Associate
Gap Inc.
07.2016 - Current
BA Hons in Political Science -
University of Ontario Institute of Technology
Diploma in Pre-Health Sciences -
Algonquin College
High School Diploma -
Cairine Wilson Secondary School
Masters of Legal Studies -
Carleton University
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