Hadeel Salameh
Toronto,ON
Overview
5
5
years of professional experience
Work History
Teachers Assistant
Stephen Lewis Secondary School
09.2017 - 07.2018
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Account Consultant
Staples Canada
03.2022 - 02.2023
- Execute selling strategies and goals that maximize sales conversion and average order value
- Researched potential clients and markets to prepare for appointments.
- Identify new sales opportunities with clients and work to grow share of wallet with assigned accounts
- Partners with various stakeholders within Business Development Team and other functional sellers to maximize sales opportunities
- Conduct regular outbound calls to customers in order to develop sales & margin opportunities
- Maximize account retention by providing service support that exceed customer expectations
- Execute account management activities in salesforce.com
Solutionshop Supervisor
Staples Canada
07.2021 - 02.2022
- Delivered on sales and profit plans, by partnering with the general manager and services manager.
- Managed escalated customer concerns while maximizing customer satisfaction.
- Coached and trained the team on accurate filtering, asking the right questions and understanding the business and consumer needs.
- Executed performance development reviews, and provided additional coaching when necessary.
- Helped with selling and production requirements for small business clients.
- Utilized company resources and tools for coaching, training and development of team members resulting in promotions.
- Gathered prospective clients and leads by utilizing the company CSP (connect, share and partner) business model and values.
- Partnered with business development manager, BDM, inside sales representatives, ISRs, and other departments across the business to achieve “Yes We Can” sales, and help grow other multi-channel sales metrix.
- Achieved and maintained daily, weekly and monthly goals by using a variety of communication tools.
- Communicated department standards, ShopSafe, with the team while adhering to company expectations and policies.
- Partnered with services manager in screening, interviewing and hiring processes.
Solutionshop Associate, Solutionshop Consultant
Staples Canada
02.2018 - 06.2021
- Member of the Health & Safety Committee.
- Handled customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Asked open-ended questions to assess customer needs and provided complete solutions while promoting our brands and services.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service, customer satisfaction reviews (CSAT).
- Created a Print Pro training guide to train and prepare associates for their Print Pro exam.
- Created and implemented a detailed training guide to coach associates and cross-train all departments to maximize support and efficiency.
Marketing Consultant
IDO International Inc
09.2019 - 03.2020
- Attended the Canadian Health Food Association (CHFA).
- Created customized marketing materials to increase product awareness.
- Managed campaigns for various clients that consistently exceeded sales goals.
Sales Representative
Marshall’s
10.2019 - 03.2020
- Process and prepare merchandise for the sales floor following company procedures and standards.
- Maintained store cleanliness and implemented schedules to divide responsibilities.
- Engaged with customers and shared product knowledge to drive sales.
- Member of the Health & Safety committee.
Education
High School Diploma -
AlHussan International School
Saudi Arabia03.2017
Skills
- Customer Satisfaction Skills
- Detail Oriented
- Teamwork Skills
- Leadership Skills
- Communication & Presentation Skills
- Extroverted with a Can-Do Attitude
- Highly Adaptable & Fast Learner
- Critical and Creative Thinking
- Highly Organized
- Adobe Acrobat Pro
- Microsoft Office
- Microsoft 365
Additional Information
- Participated in various Model United Nation conferences (MUN) such as BAYMUN, IKMUN, SNSMUN (twice), DASMUN, AHISKMUN, and was Chair at OISMUN.
- Took part in ToastMasters International Speech Competition, Area 41 & 50.
- Took part in YouthTalk Global Nomads Group (GNG) for two years straight.
- Attended a monthly scientific activity of the Saudi Dental Society.
- Participated in the ICT Competition & Lit. Debate Competition.
Timeline
Account Consultant
Staples Canada
03.2022 - 02.2023
Solutionshop Supervisor
Staples Canada
07.2021 - 02.2022
Sales Representative
Marshall’s
10.2019 - 03.2020
Marketing Consultant
IDO International Inc
09.2019 - 03.2020
Solutionshop Associate, Solutionshop Consultant
Staples Canada
02.2018 - 06.2021
Teachers Assistant
Stephen Lewis Secondary School
09.2017 - 07.2018
High School Diploma -
AlHussan International School
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