Hadeel Khudhair
Kitchener,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer service representative
Nordia
01.2021 - 10.2021
- Explicitly responded to 30+ customer calls per day.
- Consistently met performance milestones in speed, accuracy, and volume.
- Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
crew leader
Global Egg Solutions
03.2015 - 07.2021
- Supervision of daily activities for 30+ employees, to work safely and meet work order deadlines
- Administrative work including data entry, scheduling and processed daily payroll on ADP system
- Work closely with HR/ management and responded to emails and phone calls in a timely manner
- Provided backup support when needed to other departments, which was highly admired by General Manager.
- Provided comprehensive training for newly hired employees.
Education
Pharmacy Assistant Diploma -
Trios College
Kitchener, ON06.2015
Skills
- Computer; Word, Excel, PowerPoint, Internet and Email
- Problem-solving
- Exceptional organizational and interpersonal skills
- Verbal and written communication
- Time management
Timeline
Customer service representative
Nordia
01.2021 - 10.2021
crew leader
Global Egg Solutions
03.2015 - 07.2021
Pharmacy Assistant Diploma -
Trios College
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