Summary
Overview
Work History
Education
Skills
Timeline
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Haddy Guo

Toronto,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to gain early experience in the banking sector to prepare for a data analyst, or actuarial position, after graduation.

Overview

1
1
year of professional experience

Work History

Data Product Operations Management Internship

Jingdong
Beijing, China
08.2021 - 12.2021
  • Jindong is an online shopping platform similar to Amazon in North America. The role involved improving the platform's CRM product to ensure it was meeting our retailers' needs.
  • Helped create and implement the process to manage customer feedback.
  • Organized feedback data into categories for management review, to optimize the product.
  • Communicated customer feedback with the UI/UX and coding departments to help resolve issues.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Assisted with day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Created comprehensive Excel spreadsheets and PowerPoint presentations to present findings to clients.
  • Assisted clients with tutorials on how to use the software.

Data Analyst Intern

Samsung Pengtai
Beijing, China
06.2021 - 08.2021
  • Analyzed the typical customer profile for companies such as Lays China, Lotte, and other food products.
  • Responsible for reports on the performance of the clients' advertisements to advise management on the effectiveness of different advertising platforms.
  • Assisted a data analyst in developing code to scan various social media platforms for data popular trends so that we could recommend effective promotion strategies to clients.
  • Created presentations to present data to clients.

Customer Service Representative

Tiger Sugar Bubble Tea
Markham, Ontario
08.2020 - 01.2021

Education

Bachelor of Science - Mathematics

University of Toronto
Toronto, ON
04-2026

Skills

  • Statistical and Trend Analysis
  • Client and Customer Service in Professional and Casual Settings
  • Data Organization and Visualization using Excel and Powerpoint
  • Product Management Assistance
  • Complex Math Equations

Timeline

Data Product Operations Management Internship

Jingdong
08.2021 - 12.2021

Data Analyst Intern

Samsung Pengtai
06.2021 - 08.2021

Customer Service Representative

Tiger Sugar Bubble Tea
08.2020 - 01.2021

Bachelor of Science - Mathematics

University of Toronto

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Haddy Guo