Hadassa Antelo

• Assisted patients with appointment scheduling and registration processes.
• Managed patient inquiries through phone and in-person interactions.
• Maintained electronic health records and updated patient data regularly.
• Educated patients on insurance coverage and billing procedures.
• Processed patient referrals to specialists efficiently and accurately.
• Handled sensitive patient information while ensuring confidentiality standards.
• Collaborated with team members to improve service delivery processes.
• Verified insurance information, collected payments, and scheduled appointments.
• Adhered to HIPAA regulations when handling confidential patient information.
• Assisted with scheduling follow-up appointments according to provider availability.
• Inputted patient demographic data into electronic health record system.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Registered patients by verifying records to update computer system and patient charts.
• Greeted patients upon arrival and directed them to the appropriate area.
• Ensured all necessary paperwork was completed prior to patient visits.
• Performed administrative duties such as filing, faxing, photocopying.
• Obtained proper authorization and identification to release confidential medical records.
• Assisted with the completion of medical forms and records.
• Provided support with various tasks such as scheduling tests, ordering supplies.

• Collaborated with multidisciplinary teams to improve patient care experiences.
• Resolved patient inquiries regarding treatment options and resources effectively.
• Worked one-on-one with psychologists and psychiatric providers.
• Assisted with patient intake and documentation in busy clinical settings.
• Coordinated appointment scheduling for multiple healthcare providers efficiently.
• Prepared examination rooms and ensured necessary supplies were available.
• Collected patient vital signs and recorded information accurately.
• Educated patients on medication usage and post-treatment care instructions.
• Managed electronic health records system to maintain patient confidentiality.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Communicated effectively with patients and families regarding treatment plans.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

• Greeted patients warmly and provided information about clinic services.
• Answered phone calls and directed inquiries to appropriate staff members.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Maintained a clean and organized front desk area for optimal efficiency.
• Processed patient check-ins and verified insurance information accurately.
• Assisted patients with forms and documentation during visits.
• Coordinated communication between medical staff and patients effectively.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Handled confidential patient records with discretion and care.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Assisted with scheduling appointments for clients and visitors.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Created and managed digital and physical filing systems for records, correspondence, and other materi

Greeted patients and ensured a welcoming environment upon arrival.

• Scheduled appointments and managed patient flow efficiently throughout the day.
• Verified insurance information and facilitated payment processing for services rendered.
• Assisted healthcare providers with patient documentation and electronic health record updates.
• Handled phone inquiries, addressing patient questions and concerns effectively.
• Collaborated with team members to maintain a clean and organized reception area.
• Trained new staff on office procedures and best practices in patient service delivery.
• Answered incoming calls and responded to inquiries in a timely manner.
• Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
• Maintained strict confidentiality when dealing with sensitive information.
• Responded to patient inquiries regarding account status.
• Scheduled appointments and managed patient records using electronic health record software.
• Verified patient coverage prior to appointment scheduling.
• Collected co-pays at time of visit according to office policy.
• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
• Ensured compliance with HIPAA regulations when handling confidential patient information.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Scanned incoming documentation.

• Greeted patients warmly and provided information about clinic services.
• Answered phone calls and directed inquiries to appropriate staff members.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Maintained a clean and organized front desk area for optimal efficiency.
• Processed patient check-ins and verified insurance information accurately.
• Assisted patients with forms and documentation during visits.
• Coordinated communication between medical staff and patients effectively.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Handled confidential patient records with discretion and care.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Assisted with scheduling appointments for clients and visitors.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Created and managed digital and physical filing systems for records, correspondence, and other material.