Hadas Kempner
Winnipeg
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Passenger Service Agent
Swissport International
Winnipeg
02.2026 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Coordinated boarding processes to ensure timely departures.
- Provided information on flight schedules and gate changes.
- Checked in passengers, assigned seats, and issued boarding passes.
- Greeted passengers and assisted with their inquiries.
Inside Sales Representative
Bell MTS Smart Home
Winnipeg
01.2023 - 10.2025
- Conducted market research to identify new opportunities and trends.
- Utilized CRM tools to streamline sales processes and enhance efficiency.
- Delivered compelling presentations that increased conversion rates by 40%.
- Analyzed sales data to refine approaches and maximize revenue growth.
- Consulted with clients to identify their smart home needs and preferences.
- Managed customer accounts and maintained accurate records in CRM systems.
Customer Care Associate
Bell MTS Smart Home (AAA Alarm Systems)
Winnipeg
04.2022 - 01.2023
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Developed relationships with new staff members, and assisted existing staff members in their career development.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
Liquor Clerk (Seasonal Position)
Manitoba Liquor & Lotteries Corporation
Winnipeg
04.2022 - 07.2022
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Maintained a clean and safe work environment and reduction in complaints filed with management.
- Completed a variety of duties including: Working on the till, stocking products, greeting customers and checking ID's at the entrance of the store.
Customer Service Representative/Call Center Agent
KPI Connect LTD
Winnipeg
10.2018 - 08.2021
- Answered constant flow of customer calls with up to 2 calls in queue per minute.
- Responded to customer requests for products, services and company information.
- Compiled customer feedback and recommended service delivery improvements to management.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Server/Host/Expo
TAVERN UNITED
Winnipeg
02.2018 - 10.2018
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Served food and drinks to the guests from the kitchen and bar.
Customer Service/Cashier
Canadian Tire Corporation Ltd
Winnipeg
02.2017 - 12.2017
- Received payments from customers, provided assistance to store clerk by attending customer requests and prepared daily sales reports.
- Conducted physical inventory of store supplies on a regular basis.
Translator and Proofreader Volunteer
Immigrant Centre Manitoba Inc.
Winnipeg
08.2018 - 05.2022
- Translating Hebrew documents to English documents provided by the lawyers from the center.
- Reviewing and checking Hebrew and English spelling and grammar.
Volunteer Note Taker
The University of Winnipeg
Winnipeg
08.2018 - 03.2019
- Took notes at the University of Winnipeg for students who were registered with the Accessibility Services.
Education
Bachelor of Arts - Sociology with Honours in Sociology
The University of Winnipeg
Winnipeg 09.2016 - 12.2023
High School Diploma - Jewish Studies, Jewish Education, Multicultural Environment, and Modern Hebrew
Gray Academy of Jewish Education
WinnipegSkills
- Administrative Skills
- Data Entry
- Customer service
- Sabre Software
- Time management
- Check-in procedures
- Flight scheduling
- Problem Resolution
- Microsoft Office
- Google Docs
Certification
- Class 5 Drivers License
- First Aid and CPR
- Mental Health in the Work Place
Accomplishments
- Dean's Honor List-Student of Distinction
- Variety's Post-Secondary Education Awards
Languages
- English
- Hebrew
- English
Timeline
Passenger Service Agent
Swissport International
02.2026 - Current
Inside Sales Representative
Bell MTS Smart Home
01.2023 - 10.2025
Customer Care Associate
Bell MTS Smart Home (AAA Alarm Systems)
04.2022 - 01.2023
Liquor Clerk (Seasonal Position)
Manitoba Liquor & Lotteries Corporation
04.2022 - 07.2022
Customer Service Representative/Call Center Agent
KPI Connect LTD
10.2018 - 08.2021
Translator and Proofreader Volunteer
Immigrant Centre Manitoba Inc.
08.2018 - 05.2022
Volunteer Note Taker
The University of Winnipeg
08.2018 - 03.2019
Server/Host/Expo
TAVERN UNITED
02.2018 - 10.2018
Customer Service/Cashier
Canadian Tire Corporation Ltd
02.2017 - 12.2017
Bachelor of Arts - Sociology with Honours in Sociology
The University of Winnipeg
09.2016 - 12.2023
High School Diploma - Jewish Studies, Jewish Education, Multicultural Environment, and Modern Hebrew
Gray Academy of Jewish Education