Hachim Tahiri
Edmonton
Summary
Reliable employee passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in dining establishments.
Overview
11
11
years of professional experience
Work History
Waiter/Bartender/Restaurant Shift Manager
Boston Pizza
Edmonton, AB
04.2019 - 02.2024
- Day to day operations of restaurant
- Ensured food service and quality control
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Restaurant Supervisor
Sheraton Hotel & Resorts
Abu Dhabi, UAE
03.2016 - 01.2019
- Established team priorities, maintained schedules and monitored performance.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated commitment to the organization''s core values, and leading by example
- Monitored health and safety standards to maintain a clean, safe working environment.
Captain Waiter
One To One Restaurant
Abu Dhabi, UAE
01.2013 - 01.2016
- Train and supervise restaurant servers to give high standards of service in terms of quality and personalization.
- Inspect table layouts, ensuring they meet the standard set.
- Give wine service according to international practices.
- Showed high-level understanding of fine dining standards and practices.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
License Certificate - Pro Serve/Real Facts VLT Training
Alberta Gaming And Licensing Committee
Skills
- Multilingual Arabic French English
- Active listening
- Sharp Memory
- Attentiveness
- Positive attitude
- Flexibility
- Multi-Tasking
- Bar Equipment Familiarity
- High-volume dining
- Point of sale operation
- Cleaning and sanitizing
Industry
Hospitality
Timeline
Waiter/Bartender/Restaurant Shift Manager
Boston Pizza
04.2019 - 02.2024
Restaurant Supervisor
Sheraton Hotel & Resorts
03.2016 - 01.2019
Captain Waiter
One To One Restaurant
01.2013 - 01.2016
License Certificate - Pro Serve/Real Facts VLT Training
Alberta Gaming And Licensing Committee
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