Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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Ha Chi Vuong

Vancouver,BC

Summary

Experienced server with a strong background in supervising front-end operations in supermarket for over 2 years. Expertise in training staff, resolving customer issues, and optimizing operational processes. Proven ability to enhance team performance and customer satisfaction through effective leadership and communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Hanoi Old Quater Restaurant
Vancouver, British Columbia
09.2024 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Resolved customer inquiries efficiently, maintaining a welcoming atmosphere and enhancing overall guest satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Cashier Supervisor

Justin's Nofrills
Vancouver, BC
10.2022 - Current
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.

Wedding Planner

Fiona Bridal
Hanoi, Vietnam
09.2021 - 12.2021
  • Organized and coordinated wedding ceremonies, receptions, and rehearsal dinners.
  • Developed detailed timelines for each wedding event to ensure tasks were completed on schedule.
  • Monitored budgets throughout planning process to ensure costs stayed within limits.

Receptionist

Hoa Hong Hotel
Hanoi, Vietnam
06.2021 - 08.2021
  • Updated daily log book with information about visitors entering the premises.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Education

Hospitality And Tourism Management

Vancouver Community College
Vancouver, BC
09-2023

International Law

Hanoi University of Law
Hanoi, Vietnam

Skills

  • Staff Training
  • Hospitality management
  • Customer service
  • Guest engagement
  • Multitasking and organization
  • Strong work ethic

Languages

English
Full Professional

Certification

  • FOODSAFE level 1
  • Serving It Right

Affiliations

  • Being volunteer to help Team Singapore as a English translator, supporter during the SEA Game 19th in 2022

Timeline

Server

Hanoi Old Quater Restaurant
09.2024 - Current

Cashier Supervisor

Justin's Nofrills
10.2022 - Current

Wedding Planner

Fiona Bridal
09.2021 - 12.2021

Receptionist

Hoa Hong Hotel
06.2021 - 08.2021

Hospitality And Tourism Management

Vancouver Community College

International Law

Hanoi University of Law

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Ha Chi Vuong