Habone Hersi
Montreal
Summary
Experienced massage therapist skilled in client-centered therapeutic techniques that promote relaxation and enhance physical well-being. Proficient in applying Swedish massage methods tailored to meet individual client needs effectively. Demonstrated ability to maintain a tranquil and welcoming environment, ensuring client comfort, satisfaction, and trust through professional and personalized care. Recognized for exceptional customer service, strong communication, and interpersonal skills. Highly detail-oriented with excellent organizational abilities, capable of working independently and thriving in fast-paced, high-demand settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Hostess
Spa Diva
01.2022 - 01.2023
- I coordinated with front desk agents and massage therapists on bringing clients to and from their services.
- Interacted with customers and attended to their needs.
- Completed opening and closing duties.
Housekeeper
Self - Employed
01.2022 - 01.2025
- Worked in 100+ homes, air bnb and hotels.
- Cleaned and sanitized kitchen and bathroom floors, sinks, stove, refrigerator, bathtubs, and toilets.
- Washed and dried dishes, bowls, and drinking glasses.
- Emptied trash cans and disposed of waste in mobile waste container for pick-up
- Removed used bed sheets and towels from guest rooms and replaced them with clean duplicates.
Assistant Manager (Customer Service Manager)
Marciano
01.2021 - 01.2023
- Ensured that customers received outstanding service by providing an attractive shopping environment and knowledgeable, friendly associates who were responsive to customer needs.
- Day-to-day store management including answering phones, utilizing cash registers, and managing appointment schedules.
- Responsible for driving monthly sales and coaching team members for improvement and ensuring Marciano sales procedures and paperwork compliance.
- Built positive clientele relationships with a kind and patient personality and outstanding communication skills.
- Supervised associates with day to day tasks and assignments.
- Assisted in displaying merchandise throughout the sales floor.
Photographer Assistant
Lassman Studios
01.2024
- Greet clients upon arrival and assist with appointment sign-in
- Answer customer service questions in person, via phone, or email
- Process payments accurately using provided systems
- Support the photographer with session prep and organization
- Maintain a clean and professional studio environment
- Help manage scheduling or appointment confirmations as needed
- Provide friendly, helpful service to ensure a positive client experience
Bartender
Peel Pub
01.2022 - 01.2023
- Served customers in a busy bar setting efficiently and accurately.
- Created different cocktail recipes and more than 100 drinks each night.
- Stocked, wiped down, and swept the bar area during open hours and after closing.
- Suggested food and snack pairings to increase revenue and customer dining time.
Restaurant Hostess
Weinstein & Gavino’s
01.2022
- Greeted and seated guests to their table and presented menus.
- Prepare seat arrangements and organize reservations to ensure guest satisfaction.
- Monitor dining room for proper cleanliness and supply levels.
- Answered and directed phone calls.
Bar Hostess
Mavericks
01.2021 - 01.2022
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Collected entry fee and hung up coats in a timely manner.
- Assessed guest demeanor and identified when to call behavior to attention of a bouncer.
- Effectively handled customer complaints and special requests.
Shoe Stylist
Nordstrom
01.2020 - 01.2022
- Greeted customers in a timely, professional and engaging manner.
- Provided an exceptional shoe fitting experience, that included measuring for size and suggesting fashion looks based on current trends and customer feedback.
- Provided honest and confident feedback to customers regarding merchandise style and fit.
- Built lasting relationships with customers by contacting them to follow up on purchases, suggested new merchandise and invited them to upcoming events.
- Consistently seek new fashion and product knowledge to act as an expert for the customer.
- Opened and closed cash registers, performed tasks such as counting money, separating charge slips, balancing cash drawers and making deposits.
Education
Swedish Massage Practitioner (400 Hour) - Massage Therapy
Ecole Setsuko
Montreal, QCOntario Secondary School Diploma - undefined
01.2018
Skills
- Swedish Massage
- Reiki
- Professionalism and ethics
- Interpersonal Skills
- Customer Service Skills
- Time management and Organization
Languages
English
Native or Bilingual
French
Professional Working
Certification
Holy Fire World Peace Reiki Level 1
Timeline
Photographer Assistant
Lassman Studios
01.2024
Spa Hostess
Spa Diva
01.2022 - 01.2023
Housekeeper
Self - Employed
01.2022 - 01.2025
Bartender
Peel Pub
01.2022 - 01.2023
Restaurant Hostess
Weinstein & Gavino’s
01.2022
Assistant Manager (Customer Service Manager)
Marciano
01.2021 - 01.2023
Bar Hostess
Mavericks
01.2021 - 01.2022
Shoe Stylist
Nordstrom
01.2020 - 01.2022
Ontario Secondary School Diploma - undefined
Swedish Massage Practitioner (400 Hour) - Massage Therapy
Ecole Setsuko